Cloakroom Attendant

Fundamental Hospitality Group; City of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A premier hospitality venue in London seeks a reliable Cloak Room Attendant to provide exceptional guest service. Responsibilities include welcoming guests, managing belongings, and maintaining the cloakroom area. Ideal candidates are personable, detail-oriented, and thrive under pressure. Competitive pay of £13 – £15 per hour, part-time hours with a dynamic team environment await the right applicant.

Benefits

Competitive pay

Exciting work environment

Professional team

Qualifications

• Previous experience in hospitality or customer service preferred.
• Excellent communication and interpersonal skills.
• Reliable, trustworthy, and detail-oriented.
• Ability to remain calm and efficient under pressure.

Responsibilities

• Welcome guests warmly and assist with coats, bags, umbrellas, and personal items.
• Issue and track cloakroom tickets to ensure accuracy and security.
• Maintain the cloakroom area in a clean, organised, and presentable condition.
• Return items promptly and accurately upon request.
• Support with lost property procedures in line with company policy.

Skills

Previous experience in hospitality or customer service

Excellent communication and interpersonal skills

Reliable, trustworthy, and detail-oriented

Ability to remain calm and efficient under pressure

Job description

Overview

Shanghai Me, an award-winning fine dining and nightlife destination in the heart of London, is looking for a professional and reliable Cloak Room Attendant to join our dynamic team. As a Cloak Room Attendant, you’ll be the first and last point of contact for many of our guests, ensuring their experience is seamless and their belongings are handled with the utmost care. This role is ideal for someone who is personable, attentive, and thrives in a luxury hospitality environment.

Key Responsibilities

• Welcome guests warmly and assist with coats, bags, umbrellas, and personal items.
• Issue and track cloakroom tickets to ensure accuracy and security.
• Maintain the cloakroom area in a clean, organised, and presentable condition.
• Return items promptly and accurately upon request.
• Support with lost property procedures in line with company policy.

Working Hours

• Thursday to Saturday
• 9:00pm – 5:00am
• Flexibility for late-night events when required

What We’re Looking For

• Previous experience in hospitality or customer service preferred.
• Excellent communication and interpersonal skills.
• Reliable, trustworthy, and detail-oriented.
• Ability to remain calm and efficient under pressure.

Benefits

• Competitive pay: £13 – £15 per hour (depending on experience)
• Work in one of London’s most exciting venues.
• Be part of a passionate and professional team.

If you’re ready to step into this exciting role as our next Cloak Room Attendant, apply today and start your journey with Shanghai Me.

Job Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Management and Manufacturing
• Industries: Hospitality and Restaurants