Clinical Team Secretary/Administrator

NHS; Tees Valley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in the UK seeks a Clinical Team Secretary/Administrator to support the Mental Health - Acute Liaison service. The successful candidate will perform administrative duties, communicate effectively with service users, and ensure accurate documentation. Applicants should have relevant educational qualifications, customer service experience, and a commitment to confidentiality. This role requires a conscientious individual, capable of handling multiple tasks in a busy environment while ensuring quality support for mental health services.

Qualifications

• Experience in an administrative environment is required.
• Customer service experience is important for this role.
• Must be able to work autonomously and proactively.

Responsibilities

• Perform administrative duties for Mental Health Teams.
• Communicate effectively with service users and external agencies.
• Support liaison services and document information accurately.

Skills

Attention to detail

Communication skills

Customer service

Education

Level 3 in Business Administration or equivalent

Key skills in literacy and numeracy Level 2

Tools

Microsoft Office

Job description

Clinical Team Secretary/Administrator

The closing date is 14 January 2026

An exciting opportunity has arisen within the Mental Health - Acute Liaison service for Clinical Team Secretary/Administrator.

There is an expectation for weekend cover. Mental Health - Acute Liaison supports multiagency and multidisciplinary services providing care for patients who have been assessed within our acute and community hospitals. In order to support the team our administrating clerical team are front of house and receive referrals, therefore information is gathered and documented on our computer system. The admin team also support with our daily huddles capturing information, documenting in a timely, concise and clear way. You may also need to accommodate urgent requests from senior staff to meet service demand.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

The successful candidate will be working with the Mental Health Teams within services across County Durham. We are looking to employ a hardworking, conscientious individual who is able to present themselves in a professional manner. The successful candidate would be required to perform administrative duties, have an understanding of Information systems and be able to contribute to ongoing service development.

About us

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care -- our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job responsibilities

The successful applicant will ideally have an awareness of mental health issues and will be able to demonstrate a caring and sensitive approach to their work. They will have an eye for detail and a high degree of accuracy. They will be able to effectively and clearly communicate with colleagues, service users and their families, along with external agencies in order to support liaison services.

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

Person Specification

Qualifications

• Level 3 in Business Administration or equivalent (or willingness to achieve in timescale)
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role

Experience

• Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information).
• Customer Service experience (face to face, answering calls, correspondence)
• Experience of organising completing demands and workloads
• Experience of setting up and maintenance of administrative systems and processes
• Experience of working autonomously and proactively

Knowledge

• Comprehensive knowledge of Microsoft Office applications
• Understanding of data protection and the need for confidentiality and how to maintain this
• Knowledge of office systems and processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.