Clinical Support Officer

Haringey GP Federation; Whitehaven; On-site; GBP 19,000 - 23,000; Full time

Job summary

A busy healthcare provider based in Whitehaven is looking for a receptionist/administrator to join their team. You will be the first point of contact for patients and will handle various administrative tasks crucial for the day-to-day operations of the surgery. Successful candidates should demonstrate excellent communication skills, reliability, and a flexible approach to work. This role is pivotal in delivering a high standard of patient care and assisting the healthcare team in their duties. Join us to support a welcoming environment and enhance patient experiences.

Benefits

Supportive multi-disciplinary team

Professional development opportunities

Good staff retention rates

Qualifications

• Reliable team player with a positive attitude.
• Ability to maintain confidentiality of sensitive information.
• Experience in a customer-facing role is an advantage.

Responsibilities

• Receive and assist patients in a courteous manner.
• Perform administration tasks related to GP surgery operations.
• Manage appointment requests and communicate effectively.

Skills

Team player

Effective communication

Reliable

Flexibility

Job description

We are looking to appoint a receptionist/administrator to join our busy GP practice. You will be the first point of contact for patients, contractors and visitors to the surgery. As well as covering Reception you will also be carrying out general administration tasks related to the work generated within a GP surgery.

Providing general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, electronically or via the telephone.

Main duties of the job

Job Responsibilities:

Administration

• To have a thorough knowledge of all Reception procedures.
• To work in accordance of written protocols
• To have general knowledge of Practice policies.

Reception

• Receiving patients and consulting with members of the practice team
• Handing completed repeat prescriptions to patient and checking names and address.

Appointments

• Process appointment requests for on the day and future appointments from patients by telephone and in person.
• Deal with home visit requests

Computer

• Process patients change of address computer data and medical records.

Telephone

• Have working knowledge of telephone/out of hours service, during and after hours.

Other Tasks

• Ensure building security when opening the surgery or closing at the end of the day
• Any other tasks allocated by managers that are appropriate to the role of a clinical support officer.

Main duties of the job

Administration

• To have a through knowledge of all practice procedures
• To work in accordance with written protocols

Reception

• Receiving patients and consulting with members of the practice team
• Handling repeat prescriptions for patients and checking names and addresses

Appointments

• Process appointment requests for today and future appointments from patients by telephone and in person
• Organise for daily home visits

Telephone

• Have a working knowledge of telephone/out of hours service, during and after hours

Other tasks

• Ensure building security - have experience of end of day checks including doors, windows and alarms
• Any other tasks allocated by managers that are appropriate to the role of receptionist/administrator

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

About us

Overview of your organisation

Mansion House Surgery is a 7,500 patient training practice based in the centre of Whitehaven. The building is a Georgian built town house which has been structurally modified to provide clinical space and facilities. Whitehaven is an historic seaside town with pockets of deprivation which has experienced regeneration developments over the last few years.

Our practice values kindness, approachability, friendliness and compassion alongside high standards of clinical care. Our working environment is supportive and collaborative. We are a training practice and have a diverse clinical team including Advanced Nurse Practitioners and Pharmacist. We also teach medical students and GP Registrars. We work very much as a team and encourage and value everyone's contributions.

The practice has a shared belief in the delivery of high quality, patient centred and evidence based healthcare. There is a strong emphasis on continuity of care and a commitment to continue developing patient services.

We are a practice that performs well in QOF and other national and local agreed services and we currently hold a GOOD rating with the CQC. We are proud of having:

A supportive multi-disciplinary team on site

Highly skilled nursing team

Very good staff retention rates

A North Cumbria wide Ultrasound Service running clinics in our own surgery as well as local community based hospitals

A 24 ECG service for Copeland patients

Job responsibilities

Job Summary

Receive, assist and direct patients in accessingthe appropriate service or healthcare professional in a courteous, efficientand effective way during opening hours as directed by the practice servicecontract to NHS England.

Provide general assistance to the practice teamand project a positive and friendly image to patients and other visitors,either in person, electronically or via the telephone

Person Specification

Experience

• This individual will be a reliable team player. One who contributes to the team, has a positive attitude and the flexibility to work within the practice opening hours. In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. The post-holder should recognise the importance of effective communication within the team and will strive to communicate effectively with other team members, patients and carers. It is essential that the post-holder recognizes peoples needs for alternative methods of communication and respond accordingly.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.