Clinical Manager

Specsavers; Swindon; On-site; GBP 32,000; Full time

Job summary

A leading optical retail chain in Swindon is seeking a Clinical Manager to oversee clinic and contact lens operations. The role involves managing patient flow, leading a team, and ensuring an exceptional customer experience. Ideal candidates will have strong leadership skills, a customer-focused approach, and the ability to drive performance. This full-time position offers a salary of £32,000 plus a generous monthly bonus, private healthcare, and other benefits. Weekend work is essential.

Benefits

Generous monthly bonus

Private healthcare

Specsavers perks

Qualifications

• Proven experience in team leadership and people development.
• Strong organizational and communication skills.
• Customer-focused mindset with a commitment to excellence.
• Commercial awareness and ability to drive performance.
• Ability to implement change effectively.

Responsibilities

• Manage clinic flow to ensure patients are seen promptly.
• Lead, coach, and motivate your team for outstanding service.
• Act as the first point of contact for patients.
• Support daily store operations and drive key performance indicators.
• Monitor clinic performance data for improvements.

Skills

Team leadership

Organizational skills

Communication skills

Customer-focused mindset

Commercial awareness

Job description

Clinical Manager – Specsavers

Location: Swindon

Reports to: Store Directors / Store Manager

Role Purpose

As a Clinical Manager at Specsavers, you will play a pivotal role in delivering a seamless and efficient clinical experience for our customers. You will lead the clinic and contact lens operations, ensuring exceptional service, minimal waiting times, and a well‑organised environment. You will also support the development and performance of your team, driving clinical excellence, commercial success, and a culture aligned with Specsavers’ values.

Key Responsibilities

Clinic & Contact Lens Operations

• Manage clinic flow to ensure patients are seen promptly and efficiently.
• Oversee the contact lens department, ensuring high standards of service and technical excellence.
• Drive clinic efficiency through effective use of systems and technology (e.g. FARS, RemoteCare and RemoteTeach).
• Monitor and analyse clinic and contact lens performance data to inform planning and improvements.
• Ensure completion and review of all required reports.

Team Leadership & Development

• Lead, coach, and motivate your team to deliver outstanding customer service.
• Conduct regular team meetings, training sessions, and 1‑2‑1s to support development and performance.
• Support with onboarding and induction of new team members.
• Foster a positive, inclusive, and high‑performing team culture.
• Support the development of team members through coaching, feedback, and performance reviews.

Customer Experience

• Act as the first point of contact for patients, ensuring a warm and professional welcome.
• Resolve customer concerns confidently and positively.
• Build strong relationships with customers, turning them into ambassadors for the brand.

Store & Business Support

• Support daily store operations, including key holder for opening/closing the store and delivery of morning team huddles as required – Assist with business planning and drive key performance indicators (KPIs).
• Maintain store compliance with legal and professional standards.
• Ensure the store environment is always presented to the highest standards.

Benefits:

• Full time - 40 hours a week - weekend working is essential for this role
• Early and late shifts
• Salary - £32,000 plus a generous monthly bonus
• Private healthcare
• Specsavers perks

Specsavers Behaviours

Focus on the Customer

• Always act in the best interests of the customer.
• Seek ways to improve service and exceed expectations.
• Understand how your role impacts the customer journey.

Support the Partnership

• Collaborate with store partners to grow the business.
• Respect and understand partner challenges.
• Deliver on commitments and act on feedback.

Act as One Team

• Support colleagues and work collaboratively.
• Value diverse perspectives and communicate openly.
• Contribute positively to team goals.

Make It Happen

• Take ownership and deliver results with passion.
• Involve the right people and keep things simple.
• Celebrate success and continuously raise the bar.

Understand Our Business

• Be curious about Specsavers’ products, services, and history.
• Act as a brand ambassador and embrace change.

Leadership Expectations

• Lead by example, living Specsavers’ values and behaviours.
• Set clear direction and help others understand their role.
• Build trust through honest conversations and accountability.
• Recognise and reward great performance.
• Invest in coaching and developing talent.
• Be approachable, communicative, and supportive through change.

Essential Skills & Experience

• Proven experience in team leadership and people development.
• Strong organisational and communication skills.
• Customer‑focused mindset with a commitment to excellence.
• Commercial awareness and ability to drive performance.
• Ability to implement change effectively and consistently.

Desirable Skills

• Knowledge of contact lens products and services.
• Experience in the optical and/or hearing sector.
• Management or leadership qualifications.