Clinic Coordinator - Kensington

Demant A/S; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hearing care provider in Greater London is seeking a Clinic Coordinator to deliver exceptional customer service and manage daily operations at the Kensington Hearing Centre. The role includes diary management, supporting professionals, and promoting wellness programs. Ideal candidates should be self-motivated and have a friendly demeanor, with strong communication skills. This position offers a competitive salary with opportunities for training and development.

Benefits

High basic salary

Competitive commission

Ongoing training and development

Qualifications

• Friendly demeanor with good communication skills.
• Ability to achieve outcomes through positive interactions.
• Driven to meet and exceed targets.

Responsibilities

• Manage appointments and coordinate schedules.
• Support hearing care professionals in customer care.
• Maintain records and adhere to GDPR regulations.
• Promote Wellness programs and accessories.
• Engage warmly with customers and answer queries.
• Uphold cleanliness and brand standards.

Skills

Persuasive influencer

Self-motivated

Logical and proactive

Personable communicator

Job description

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At Hidden Hearing, the Clinic Cordinator (known internally as Branch Coordinator) provides exceptional customer service and a welcoming environment for all patients to our hearing centres. We are looking for a clinic coordinator to join our Kensington Hearing Centre working Monday to Friday 9.00am to 5.00pm.

Key Responsibilities:

• Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
• Support our hearing care professionals to provide exceptional customer care to our customer (or patients) in hearing centres, day clinics and during home visits.
• Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
• Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
• Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
• Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.

Job Requirements

We are looking for an individual who possesses the following qualities:

• A persuasive influencer with a friendly demeanour, good at achieving desired outcomes through positive interactions.
• Self‑motivated and competitive, driven to meet and exceed targets.
• Logical and proactive, capable of navigating challenging situations with ease.
• Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.

Ready to make a difference with your friendly and customer‑centric approach? Join our team at Hidden Hearing

About Us

We make a life‑changing difference to people living with hearing loss and we do so through our exceptional colleagues.

Established in 1968, Hidden Hearing is dedicated to providing the highest standard of care possible, with more than 100,000 people trusting us to test and care for their hearing every year. We are owned by Demant, a global, world‑leading hearing healthcare and technology group and together we embrace 4 core values; we are team players, we create trust, we apply a can‑do attitude and we create innovative solutions.

We employ over 650 people in the UK, including almost 240 fully qualified Hearing Aid Dispensers. It is often said that being part of the Hidden Hearing team feels like working with family and friends, as we pride ourselves on our down to earth, supportive culture. We truly care about each and every member of our team. In fact, we became the first dedicated hearing retailer to be recognised as a member of Investor s in People over 15 years ago and in 2023 we were awarded Gold standard.

We encourage colleagues to be actively engaged our organisation. In return we will reward you with a high basic salary and a competitive commission and bonus scheme designed to reward excellent patient care. There are ongoing training and development opportunities to grow and progress with us so that you become the very best you can be.

About Audika Group

The Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international environment. You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues.

Who we are

Hidden Hearing belongs to Audika Group which is the Hearing Care division of Demant and one of the world’s leading hearing care retailers.

With more than 5,000 hearing care experts in over 3,500 clinics worldwide, we combine our global reach with a local approach and strong local brands. Our team includes audiologist, managers, front‑desk staff, and many other global and local functions. We are diverse in our talents, cultures, and perspectives, but united in our vision -To help more people hear better with the best personalized care.

So, if you are ready to make a career out of helping people love their ears, we would love to hear from you.