Client Tech Solutions Analyst II

TouchNet Information Systems, Inc.; York and North Yorkshire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global payment solutions company is seeking a skilled individual for a role focused on maintaining client relationships and providing technical support. The ideal candidate will have a Bachelor's degree in Information Technology and at least 4 years of relevant experience in financial services software. Responsibilities include handling client inquiries, executing project work plans, and coordinating with Service Desk operations. Proficiency in programming languages such as C, C++, and VB.NET is essential, alongside a strong understanding of bankcard business processes.

Qualifications

• Bachelor's degree required, preferably in Information Technology.
• Typically, at least 4 years of relevant experience required.
• Proven experience in writing and analyzing PRIME Licensing code.

Responsibilities

• Establishes technical relationships with clients and analyzes their business objectives.
• Documents and maintains client system environments and functionality.
• Acts as first line Service Desk support, performing severity assessments.

Skills

Technical support

Client relationship management

Programming skills in C, C++, VB.NET

Database development in Oracle PL/SQL

Understanding of bankcard business

Issue resolution

Analysis and programming experience

Education

Bachelor's degree in Information Technology or related field

Master's degree in Information Technology or related field

Job description

A global payment solutions company is seeking a skilled individual for a role focused on maintaining client relationships and providing technical support. The ideal candidate will have a Bachelor's degree in Information Technology and at least 4 years of relevant experience in financial services software. Responsibilities include handling client inquiries, executing project work plans, and coordinating with Service Desk operations. Proficiency in programming languages such as C, C++, and VB.NET is essential, alongside a strong understanding of bankcard business processes.