Client Support & Service Desk Specialist (Remote Weekends)

Celestra Limited; Bletchley; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading IT services provider in Bletchley is looking for a Client Support Coordinator. The role involves being the main point of contact for clients and ensuring service requests are handled efficiently. Responsibilities include managing communications, scheduling engineers, and coordinating with logistics. Ideal candidates should have strong organizational skills, excellent communication abilities, and be flexible about working weekends. This position offers competitive benefits like career development opportunities and health perks.

Benefits

Career Development

Bonus Scheme

Private Medical Insurance

Holiday Trading

Cycle to Work Scheme

Tech Payment Scheme

Brilliant Discounts

31 days holiday

Employee Assistance Programme

Recognition & Rewards

Modern Offices

Fresh Fruit Delivery

On-Site Treats

Team Socials

Qualifications

• Strong organisational skills to accurately record and track information.
• Professional telephone manner with clear verbal and written communication.
• Ability to take initiative and ownership of tasks.

Responsibilities

• Deliver high-quality customer support and respond to queries promptly.
• Log, track, and update all service jobs, ensuring accurate documentation.
• Schedule engineers based on skills, location, and availability.
• Ensure jobs are completed, closed, and invoiced accurately.
• Coordinate with Logistics to ensure timely stock delivery for installations.
• Keep clients informed on job progress and internal teams updated on issues.
• Prioritise tasks to meet daily objectives.

Skills

Attention to Detail

Communication

Independence

Trustworthiness

Flexibility

Job description

A leading IT services provider in Bletchley is looking for a Client Support Coordinator. The role involves being the main point of contact for clients and ensuring service requests are handled efficiently. Responsibilities include managing communications, scheduling engineers, and coordinating with logistics. Ideal candidates should have strong organizational skills, excellent communication abilities, and be flexible about working weekends. This position offers competitive benefits like career development opportunities and health perks.