Client Success Partner

SOS International; Greater London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A global risk management organization seeks a client-focused individual to enhance client loyalty and long-term retention. The role involves solving queries, presenting solutions, and improving products based on client feedback. Ideal candidates have experience in customer service, are fluent in English and German, and exhibit excellent communication and organizational skills. This position offers a supportive culture with hybrid working and comprehensive benefits.

Benefits

Birthday holiday

Comprehensive Benefits Package

Private Medical Insurance

Qualifications

• Experience in client/customer service roles.
• Ability to communicate effectively with stakeholders.
• Strong networking capabilities.

Responsibilities

• Provide expertise on products and services.
• Solve client queries and offer tailored solutions.
• Communicate proactively with clients and stakeholders.

Skills

Client/customer service experience

Fluent in English

Fluent in German

Excellent communication skills

Organizational skills

Job description

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.

Now, we’re looking for talented individuals to join our team and make a difference.

About the role

Are you prepared to go the extra mile for your clients? Do you think outside the box? Would you like to use your language skills?

We are looking for a strategic and supportive partner for our clients. You will focus on building loyalty to ensure long‑term client retention by presenting product information, addressing customer issues, and helping the sales team with upsells and renewals.

Key responsibilities

• Providing expertise on our products and services to our clients
• Solving client queries and offering solutions
• Ensuring our clients are getting the best products & solutions for their long‑term strategy
• Understanding clients’ needs and capturing feedback to improve products and services
• Proactively communicating with our clients and internal stakeholders
• Participating in networking events

About you

• Previous experience in a client/customer service role, with international corporate organisations
• Exposure in dealing with multiple stakeholders from different geographical areas
• Ability to communicate in English fluently + German
• A natural networker and a team player
• A passion for research and finding solutions
• Excellent written, presentation and oral communication skills
• Exceptional organisational skills with the ability to successfully manage numerous clients simultaneously
• Warm, supportive, and open company culture
• An opportunity to learn and develop in a global environment
• Hybrid working (3 days in the office)
• Birthday holiday and option to purchase additional annual leave
• Comprehensive Benefits Package: Private Pension, Private Medical Insurance, Life Assurance and more

By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2025.

13,000 experts | 1,200+ locations | 90 countries | 110+ languages

Start your journey with us today. Apply now!