Client Success Manager, London

Skai Ltd.; City of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading digital marketing software company in the City of London is seeking a Client Success Manager to oversee client utilization of their Omnichannel platform. You will partner with directors to enhance client satisfaction, providing training and support to ensure effective usage of the Skai products. This role requires strong communication skills, a background in client services or digital marketing, and offers a hybrid work environment with three days in the office per week.

Benefits

Hybrid working model

Diverse and inclusive culture

Opportunity for professional growth

Qualifications

• 2+ years experience in client services or digital marketing campaign management.
• Ability to thrive in a fast‑paced environment.
• Organised with excellent time-management skills.

Responsibilities

• Drive client retention in partnership with the Client Success Director.
• Provide training to enable effective use of the Skai platform.
• Assist clients in basic implementation of Skai products.

Skills

Advanced marketing analytics

Communication skills

Project management

Client feedback elicitation

Tools

Microsoft Excel

JavaScript

HTML

Job description

Ready to take your career to the next level? Skai (formerly Kenshoo) is looking for the best and the brightest to join our rapidly growing team. We’re proud of our industry‑leading digital marketing software and even prouder of the people behind it. That’s where you come in.

The Skai Client Success Manager (CSM) is responsible for overseeing client utilisation of the Skai Omnichannel platform. The CSM will partner closely with a Client Success Director to drive clients’ satisfaction and leverage Skai to deliver ROI for online marketing initiatives.

What you’ll do

• Work to drive client retention in partnership with your CSD
• Provide initial and ongoing training to clients to enable them to use the Skai platform effectively
• Assist clients in basic implementation and usage of Skai products
• Provide technical support and digital marketing best practice
• Communicate regularly with the customer to evaluate satisfaction
• Understand clients’ business goals, anticipate future needs, and help determine the ideal solution
• Partner with Skai Client Success Directors to build relationships with client partners
• Be energized by solving problems and finding opportunities to make clients successful
• Ensure client expectations are exceeded

Position Requirements

• Ability to understand advanced marketing analytics
• Perform detailed client audits to identify needs or workflow gaps
• 2+ years experience in client services and/or technical project management, or
• 2+ years experience in digital marketing campaign management (Retail Media or SEM preferred)
• Ability to thrive in a fast‑paced environment with tight deadlines
• Ability to elicit client feedback to drive continuous improvements for the Skai platform
• Phenomenal communication skills and organised project management
• Experience collaborating with a team locally and virtually
• Organised and methodical with excellent time‑management skills
• Skai platform experience preferred but not essential
• Ability to travel occasionally
• Microsoft Excel and basic technical knowledge (e.g., JavaScript and HTML) is a plus
• Additional languages, preferably German, are a big bonus

Skai Requirements

• Passion and dedication
• Desire to be the best
• Ability to work independently and as part of a team
• Strong interpersonal communication skills—written and verbal
• Proven track‑record of problem‑solving
• Results oriented

We are hybrid for the long term—with a great home/office work mix (three days in office per week)—and we’re passionate, diverse, and culture‑rich.

Equal Opportunity Employer

Skai, Inc. is an Equal Opportunity Employer. At Skai, we believe ensuring a diverse, equitable, and inclusive workplace is not just an ideal to strive for; it is right, necessary, and our responsibility as humans. Our full DE&I commitment and global framework can be viewed on our company website and are aligned to our core values. We strongly encourage and seek applications from women, people of color, bilingual and bicultural individuals, and members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition including acquired immune deficiency syndrome (AIDS) and AIDS‑related conditions, or any other protected status. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.

Applicants With Disabilities

Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.

Join our team today and become an integral part of our passionate team of ad‑tech experts. Together we’ll revolutionise the advertising industry and drive unparalleled success for our clients. Apply now to embark on an exciting career journey with us!