Client Services Ticketing Manager

Aegeurope; Greater London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A global leader in ticketing technology is looking for a Client Service Ticketing Manager in London. This role involves managing client interactions and the event lifecycle, collaborating with various teams to enhance customer experiences. Ideal candidates have experience in fast-paced environments, strong knowledge of ticketing systems, and excellent communication skills. The position offers flexible working arrangements and a variety of unique employee perks.

Benefits

Flexible start and end times

Free show tickets

Climbing experience at The O2

Comprehensive onboarding program

Qualifications

• Proven experience in a client-facing role, ideally in ticketing or live events.
• Strong knowledge of ticketing systems and technology.
• Ability to manage deadlines and maintain high service standards.

Responsibilities

• Act as the first point of contact for clients regarding ticketing queries.
• Manage and oversee the full event lifecycle in the ticketing system.
• Collaborate with various teams to ensure a seamless client experience.
• Provide additional support out-of-hours as part of the Client Services rota.

Skills

Experience in fast-paced environments

Knowledge of event ticket sales

Exceptional communication skills

Organised and customer-focused approach

Job description

Are you looking to develop your career in Client Services?

Want to work at a company named in The Sunday Times Best Places to Work 2024?

AXS, part of AEG, is a global leader in ticketing technology, powering unforgettable live experiences through innovative data solutions.

We're seeking a talented Client Service Ticketing Manager to join our dynamic team in London. In this role, you'll play a pivotal role in shaping our product strategy, driving execution, and collaborating with highly cross‑functional teams to deliver exceptional experiences to our users.

What You’ll Do

• Act as the first point of contact for AXS UK clients, delivering a friendly, professional and efficient service across all ticketing queries.
• Build, manage and maintain events in our ticketing system, overseeing the full event lifecycle from on‑sale through to event day.
• Collaborate closely with Fulfilment, Marketing, Content and Customer Services teams to ensure a seamless customer and client experience.
• Provide additional client support when required, including out‑of‑hours, weekend and on‑site event support as part of the Client Services rota.

What You Bring

• Proven experience in a fast‑paced environment, ideally within ticketing, live events or a client‑facing role.
• Strong knowledge of event ticket sales, ticketing systems and associated technology, with excellent attention to detail.
• Exceptional communication and relationship‑building skills, with the ability to work confidently with stakeholders at all levels.
• A proactive, organised and customer‑focused approach, with the ability to manage deadlines and maintain high service standards.

Join us in transforming how the world experiences live entertainment through the power of Client Services.

You can find out more about life at AXS here: https://aegeurope.com/brands/axs/

Where: You'll be based at our head office opposite London Bridge Station . We work 3 days in the office (Tues‑Thu) and 2 days from home (Monday and Friday). We also offer flexible start and end times and welcome flexible working conversations.

We'll give you a thorough induction on how we work at AEG. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you'll be set up for success. From the moment new employees join us, they're welcomed with open arms and a plethora of exciting perks. Not only can they choose a free show and to climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us.

So why apply?

Click here to find out why our employees love working for AEG https://aegeurope.com/life-at-aeg/

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

We know that diverse teams make the strongest teams. That’s why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If this role excites you but you’re wondering whether you meet every single requirement – don’t hold back. If you have most of what we’re looking for and you’re passionate about what we do, we’d love to hear from you. You might be exactly who we need, in this role or another.

Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we’re building a workplace where everyone can thrive.