Client Services Operations Leader

Concentrix; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology and services provider in Manchester is looking for an Operations Manager responsible for managing Team Leaders and ensuring adherence to Client Service Level Agreements. The ideal candidate will have over 7 years of experience, including 2 years in management. Strong communication and coaching skills are essential, along with the ability to enhance work processes. This full-time role offers a chance to impact the business performance positively, leading a dynamic team in a fast-paced environment.

Qualifications

• 7+ years of experience with at least 2 years of Progressive Management Experience.
• Call center experience preferred.
• Ability to mentor and coach a team of employees.

Responsibilities

• Manage and supervise a group of Team Leaders.
• Ensure Client Service Level Agreements are met.
• Develop and implement improvement plans as needed.
• Conduct regular one-on-ones with direct reports.
• Create a positive work environment through employee engagement.

Skills

Coaching and developing action plans

Excellent communication skills

Analyzing and improving work processes

Organizing and prioritizing projects

Ability to work under pressure

Education

Associate's Degree in related field

Job description

A leading technology and services provider in Manchester is looking for an Operations Manager responsible for managing Team Leaders and ensuring adherence to Client Service Level Agreements. The ideal candidate will have over 7 years of experience, including 2 years in management. Strong communication and coaching skills are essential, along with the ability to enhance work processes. This full-time role offers a chance to impact the business performance positively, leading a dynamic team in a fast-paced environment.