Client Service Specialist – OTC & Listed Clearing

Delta Capita Group; City of London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A global consulting firm in London seeks a Client Service representative to manage client queries and enhance service delivery in the OTC and Listed Markets Clearing space. Candidates should have strong client service experience, excellent organizational skills, and the ability to handle multiple priorities. This is a full-time, permanent role with a hybrid working arrangement.

Qualifications

• Strong client service experience in clearing operations.
• Excellent organizational and analytical skills with attention to detail.
• Ability to work under pressure and manage multiple priorities.

Responsibilities

• Serve as the primary contact for client queries and coordinate issue resolution with internal teams.
• Manage risk related to margins, expiries, fees & billing, and market events.
• Conduct regular client service reviews and prepare call reports.

Skills

Knowledge of Listed Derivatives or OTC Clearing

Client service experience in clearing operations

Organizational skills

Analytical skills with attention to detail

Interpersonal skills

Job description

The Client Service team are relationship managers working across operations, prime brokerage and global sales functions, acting as a key point of contact and escalation for both Clients and internal stakeholders, specifically within the OTC & Listed Markets Clearing space. Responsibilities include ensuring accurate daily settlement figures, resolving trade breaks, monitoring cash activity, and maintaining margin requirements. The position requires strong organizational skills, adaptability, and a client-centric approach.

Key Responsibilities

• Serve as the primary contact for client queries and coordinate issue resolution across internal teams, including break reconciliation and risk management
• Manage risk related to margins, expiries, fees & billing and market events.
• Conduct regular client service reviews for top tier and priority Clients, prepare call reports, and analyse client metrics as part of this.
• Enhance client experience through self-service tools and process improvements, to maintain best in class client service.
• Identify and automate manual processes to reduce operational risk.
• Support regulatory compliance (e.g., EMIR, CASS) and maintain client confidentiality.
• Provide training and demos on clearing solutions and technology.
• Handle administrative tasks and contribute to supervisory frameworks.

Essential Skills and Experience

• Knowledge of Listed Derivatives or OTC Clearing preferred.
• Strong client service experience in clearing operations.
• Excellent organizational and analytical skills with attention to detail.
• Ability to work under pressure and manage multiple priorities.
• Strong interpersonal skills and ability to build relationships.
• Familiarity with regulatory requirements and risk management practices.

How We Work

Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.

This is a permanent full-time position located in London with hybrid working. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks. For this role a valid working permit for the UK is mandatory.

Expectations regarding hybrid working

As we are a Service Provider and Consulting firm servicing clients, our policy for physically working from the office (which may be the clients' offices or our own offices depending on the client) aligns to what our clients' policies and expectations are and these vary. Most of our clients now require a minimum of 3 days per week in the office, 2 days from home, and accordingly this is also the minimum expectation that Delta Capita require. However, some of our clients have now moved up to 4 days and even 5 days in the office and we require candidates to be flexible to meet our client demands.

Who We Are

Delta Capita Group is a global managed services, consulting, and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualised services for financial institutions for non-differentiating services.

Our 3 offerings are

• Managed Services
• Consulting & Solutions
• Technology

To know more about Delta Capita and our culture click here: Working at DC - Delta Capita