Client Service Officer – Preston

Victorian Aboriginal Legal Service; Preston; Hybrid; GBP 39,000 - 41,000; Full time

Job summary

A community legal service in Australia is seeking a Client Service Officer to provide vital support to Aboriginal community members navigating the legal system. This hybrid role combines case work, client advocacy, and strong community engagement. Ideal candidates will have a connection to Aboriginal culture, relevant qualifications in community services or social work, and excellent communication skills. The organization values diversity and inclusivity, encouraging Aboriginal and Torres Strait Islander applicants.

Qualifications

• Relevant experience with willingness to study.
• Knowledge of the Victorian legal system and issues affecting Aboriginal communities.

Responsibilities

• Support clients through case work, risk and needs assessments.
• Attend courts to assist client participation.
• Provide transport assistance and advocacy.

Skills

Strong communication skills

Ability to work independently and in a team

Proficiency in Microsoft Office

Experience engaging with the Aboriginal community

Education

Certificate, diploma, or degree in community services, social work

Job description

Location: Preston, VIC
Salary: $81,135.60 + Super + Salary Packaging
Working Arrangement: Hybrid
Employment Type: Full-time, 12-month fixed-term (strong potential to become ongoing)

Victoria Aboriginal Legal Service (VALS) is an Aboriginal Community Controlled Organisation dedicated to providing culturally safe legal and support services for Aboriginal and Torres Strait Islander people across Victoria. Established in 1973, VALS is the state’s only specialist legal service for Aboriginal communities, offering advocacy and support in criminal, family, civil, and human rights law.

We are committed to diversity, equity, and inclusion. Aboriginal and Torres Strait Islander applicants are strongly encouraged to apply. This is a designated position under Section 12 Special Measures of the Equal Opportunity Act 2010.

About the Role

As a Client Service Officer (CSO) in our Aboriginal Families Practice, you’ll be the vital cultural link between Aboriginal community members, VALS lawyers, and the court system. You’ll help clients navigate child protection, family violence, and family law processes in a culturally safe and supportive way. This role is perfect for someone passionate about community engagement and advocacy, with a strong connection to Aboriginal culture and a desire to make a real impact.

What You’ll Do

• Support clients through case work, risk and needs assessments
• Attend Magistrates, Children’s, and Family Courts to assist client participation
• Provide transport assistance, welfare checks, advocacy, and referrals
• Help clients understand legal processes in a culturally safe manner
• Build strong community engagement and referral partnerships
• Represent VALS at regional forums and community networks
• Maintain accurate case notes and contribute to team collaboration

What We’re Looking For

• Certificate, diploma, or degree in community services, social work, or related fieldORrelevant experience with willingness to study
• Knowledge of the Victorian legal system and issues affecting Aboriginal communities
• Strong communication skills and ability to work independently and in a team
• Proficiency in Microsoft Office and client record systems
• A strong connection to and experience engaging with the Aboriginal community

WARNING

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