Client Service Delivery Lead - Remote

Smart PA; City of Edinburgh; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading service organization in Edinburgh is seeking a Client Service Delivery Manager to lead and manage their service delivery team. This role involves fostering client relationships, overseeing performance, and implementing improvements. The ideal candidate will have proven experience in service delivery management, demonstrated leadership skills, and a proactive attitude towards client satisfaction. Competitive salary and hybrid/remote work options are available.

Benefits

Competitive Salaries

Yearly Bonuses

33 Days Holiday

Growth Opportunities

Qualifications

• Proven experience in Service Delivery Management, Account Management, or similar client-facing leadership role.
• Strong leadership skills with experience managing, motivating, and developing a service-oriented team.
• Exceptional communication, negotiation, and conflict resolution skills.

Responsibilities

• Lead, mentor, and manage the service delivery team.
• Serve as the point of escalation and liaison for key clients.
• Utilize feedback to identify service gaps and drive improvements.

Skills

Client retention

Service Delivery Management

Leadership

Communication

Problem solving

Job description

A leading service organization in Edinburgh is seeking a Client Service Delivery Manager to lead and manage their service delivery team. This role involves fostering client relationships, overseeing performance, and implementing improvements. The ideal candidate will have proven experience in service delivery management, demonstrated leadership skills, and a proactive attitude towards client satisfaction. Competitive salary and hybrid/remote work options are available.