Client Relations Executive

Corporate Commercial Surveyors Ltd; United Kingdom; On-site; GBP 24,000 - 30,000; Full time

Job summary

A dynamic surveying company in the United Kingdom is seeking a Customer Service Adviser to join their vibrant administration team. This role involves managing client interactions, updating CRM systems, and coordinating survey appointments. Ideal candidates will possess excellent communication skills, demonstrate a commitment to customer satisfaction, and effectively manage administrative tasks. With a focus on teamwork, this position offers a supportive environment and benefits including a company pension and on-site parking.

Benefits

Company pension

On-site parking

Qualifications

• Ability to manage client status updates quickly and efficiently.
• Experience with CRM systems and ensuring data accuracy.
• Skills in handling telephone calls and email communications promptly.

Responsibilities

• Ensure clients are correctly listed and updates are efficient.
• Manage telephone calls and email inboxes for prompt responses.
• Support overflow client updates and complaints as necessary.

Skills

Customer experience orientation

Effective communication

Organizational skills

Job description

Corporate Commercial Surveyors are looking to immediately recruit a bright, dynamic, resilient Customer Service Adviser to join our friendly and vibrant administration team at our operations offices in Bromsgrove.

As the face of the Company, you’ll be responsible for ensuring our customers have a great experience. Our Customer Service Executives lead the business’s customer experience function and are instrumental in delivering a seamless service that wows our customer base.

This role calls for a brilliant role model, who can support a diverse, motivated, and energised team, covering our Administration office, Negotiation, Registration and Survey teams.

Key Responsibilities And Accountabilities Of The Customer Service Executive

• Ensuring clients are correctly listed and any updates to the status of specific clients are made quickly and efficiently.
• Ensuring that the CRM system and databases are up to date with correct information relating to cases.
• Management of telephone calls from your department and overflow calls from other departments.
• Management of email inboxes, ensuring that clients are responded to promptly or emails are delegated as necessary to the correct person for response.
• You will be responsible for attending to any overflow client updates that cannot be actioned by the assigned negotiator as and when needed, this includes handling any complaints made by clients as per company complaints procedure.
• Ensuring that an update letter/email is drafted and sent to clients on a regular basis.
• Dealing with office administration, ensuring that all documents are saved in the correct client file, renamed as necessary to avoid any confusion.
• Sending out client update letters at allocated points during the appeal.
• Co‑ordinating survey appointments with our customers and our nationwide Surveyors.

You may at times be required to support other departments, other than customer service, in an administrative capacity, during staff absence or busy periods to support the needs of the business.

Benefits

• Company pension
• On‑site parking

Schedule

• Day shift
• Monday to Friday
• No weekends