Client Manager

No7 Company; Nottingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading beauty brand is seeking a Client Manager to join their creative agency. In this role, you will manage client relationships, oversee projects, and collaborate with teams to deliver exceptional results. Applicants should have over 5 years of account management experience in a creative environment and strong project management skills. The position offers a permanent contract with competitive benefits, including a retirement savings plan and flexible benefits scheme. Located in Nottingham or London.

Benefits

Retirement Savings Plan

Enhanced maternity/paternity/adoption leave pay

Discretionary annual bonus

Generous discount on our own brands

Flexible benefits scheme

Qualifications

• 5+ years of Account Management experience within an agency or related creative environment.
• Fluent in project management principles, specifically delivering omni-channel creative assets.
• Smart, friendly, pro-active, and objective-focused, always keeping the customer in mind.

Responsibilities

• Running projects and owning client relationships.
• Managing multiple campaign deadlines and maintaining agency standards.
• Taking the lead in client meetings and presentations.

Skills

Account Management experience

Project management principles

Strong communication skills

Interpersonal skills

Numerical skills

Organizational skills

Education

Degree level education

Job description

Closing Date: January 2026

Location: Nottingham/London

Contract: Permanent

Recruitment Partner: Olivia Wilson

Overview:

The B-Hive is an in‑house creative agency bringing to life the creative needs of some of the most recognizable brands in the beauty industry including No7, Soap & Glory, Liz Earle and Boots' own brand. We combine the capability of an external creative and production team with the speed, flexibility and in‑depth brand knowledge of an in‑house set‑up, underpinned by years of experience dedicated to Boots and No7 Beauty Company. As a Client Manager, you’re the primary representative and face of The B-Hive. Reporting into the Senior Client Manager, you’ll be hands‑on, managing relationships and delivering briefs across internal and external stakeholders while working with our creative and production team to deliver first‑class projects. In this role, you’ll be one of the key client contacts within one of our latest and high‑profile accounts, managing key retail initiatives across paid media and liaising with multiple agency partners to deliver cross‑functionally.

Key Responsibilities:

• Running projects and owning your client relationships, being confident and comfortable to challenge and develop the brief with clients.
• Managing multiple campaign deadlines, ensuring issues, risks or older and challenges are communicated and upholding the agency standards of ensuring great work is delivered.
• Taking the lead in client meetings, presentations and sign‑offs both virtual and in‑person.
• Being the delivery expert for your account, ensuring you’re pushing for opportunities and continuously proposing solutions with a positive, can‑do attitude.
• Co‑ordin\Input best .
  • Coordinate and partner with Project Managers to support planning, tracking and delivering end‑to‑end projects for a variety of campaign and channel requirements.
  • Proactive, continuous improvement of processes.
  • Supporting the finance process, staying on top of tracking scope, estimating and budgeting and ensuring monthly updates are on track.
  • Supporting the wider Client Management team across accounts and workstreams where needed.

  What you’ll need to have:

  • 5+ years of Account Management experience within an agency or related creative environment.
  • Experience working and collaborating with media agencies and delivering creative against large media plans.
  • Fluent in project management principles, specifically delivering omni‑channel creative assets.
  • Strong communication and interpersonal skills with an aptitude for building relationships with professionals at all organisational levels.
  • Good with numbers, calculating and developing estimates for clients.
  • Confident and highly organised, with good listening and note‑taking skills.
  • Smart, friendly, pro‑active, and objective‑focused, always keeping the customer in mind.
  • Passionate about producing great creative.

  It would be great if you also have:

  • Degree level education.
  • Proven use of project management methodologies to deliver projects on time, to budget and with expected quality.

  About No7 Beauty Company:

  No7 Beauty Company is made up of five iconic brands - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone – we’re innovators with a passion brillante for challenging perceptions with ground‑breaking products, proven results and positive impact. We have built a reputation on scientific innovation while being environmentally sustainable and socially responsible. We are an equal‑opportunity employer, empowering our team members to be their authentic selves as we share a culture where diversity, equity and inclusion are at the centre of everything we do.

  Our benefits:

  • Retirement Savings Plan
  • Enhanced maternity/paternity/adoption leave pay
  • Discretionary annual bonus
  • Generous discount on our own brands and partner businesses
  • Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and much more.

  We have a great range of benefits in addition to the above that offer flexibility to suit you – go to no7company.jobs/working-here to find out more.

  (Please note, any salary estimates given on third‑party sites are not provided or endorsed by No7 Beauty Company and may not be accurate).

  What’s next:

  If your application is successful, our in‑house recruitment team will be in touch to arrange an interview and answer any initial questions you have. If you have not been successful on this occasion, you’ll be notified by email. We’re always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.