Client-Facing Onsite IT Engineer (Hybrid)

Air IT Limited; Sandiacre; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading IT service provider in the UK seeks an Onsite Engineer to provide face-to-face technical support for clients. This position requires strong technical skills, excellent customer service, and the ability to manage IT support needs effectively. The successful candidate will be a proactive team player with a genuine desire to improve their technical knowledge and thrive in a client-facing role.

Benefits

Hybrid working options

25 days annual leave

Ongoing learning and development

Cycle to work scheme

Enhanced family leave

Celebration day off

Salary sacrifice pension

2 paid volunteer days

Company social events

Discount and Cashback Scheme

Group Income Protection

Life Insurance

EAP and Virtual GP Service

Qualifications

• Proven experience as a Service Desk Engineer.
• Full UK driving license and transport with Business Insurance.
• Strong communication skills.

Responsibilities

• Provide onsite technical assistance and support.
• Manage IT support requirements for the client.
• Log and manage all activity in PSA system.

Skills

Technical support

Customer service

Networking knowledge

Microsoft 365

Microsoft Windows Server/Desktop

Self-motivated

Strong attention to detail

Tools

Remote support tools

Unifi

Mimecast

Datto RMM

Job description

A leading IT service provider in the UK seeks an Onsite Engineer to provide face-to-face technical support for clients. This position requires strong technical skills, excellent customer service, and the ability to manage IT support needs effectively. The successful candidate will be a proactive team player with a genuine desire to improve their technical knowledge and thrive in a client-facing role.