Client Experience Lead — Monday–Friday

Corporate Commercial Surveyors Ltd; United Kingdom; On-site; GBP 24,000 - 30,000; Full time

Job summary

A dynamic surveying company in the United Kingdom is seeking a Customer Service Adviser to join their vibrant administration team. This role involves managing client interactions, updating CRM systems, and coordinating survey appointments. Ideal candidates will possess excellent communication skills, demonstrate a commitment to customer satisfaction, and effectively manage administrative tasks. With a focus on teamwork, this position offers a supportive environment and benefits including a company pension and on-site parking.

Benefits

Company pension

On-site parking

Qualifications

• Ability to manage client status updates quickly and efficiently.
• Experience with CRM systems and ensuring data accuracy.
• Skills in handling telephone calls and email communications promptly.

Responsibilities

• Ensure clients are correctly listed and updates are efficient.
• Manage telephone calls and email inboxes for prompt responses.
• Support overflow client updates and complaints as necessary.

Skills

Customer experience orientation

Effective communication

Organizational skills

Job description

A dynamic surveying company in the United Kingdom is seeking a Customer Service Adviser to join their vibrant administration team. This role involves managing client interactions, updating CRM systems, and coordinating survey appointments. Ideal candidates will possess excellent communication skills, demonstrate a commitment to customer satisfaction, and effectively manage administrative tasks. With a focus on teamwork, this position offers a supportive environment and benefits including a company pension and on-site parking.