Client Engagement & Delivery Lead - Tech Transformation

Institute; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global consulting organization seeks a Client Engagement & Delivery Lead to facilitate digital transformations in public services. This role drives strategy and execution, working closely with governments to tailor technology policies and enhance delivery capabilities. Applicants should possess over 10 years of relevant experience, with a strong focus on engaging senior officials and translating complex needs into actionable delivery plans. Join to lead crucial change efforts in various governmental settings.

Qualifications

• 10+ years of experience delivering complex digital transformation in government.
• Hands-on government experience at senior level is a must.
• Ability to engage senior officials effectively.

Responsibilities

• Drive design and delivery of initiatives for governments.
• Translate government needs into product requirements.
• Oversee discovery to pilot and scaled deployment.

Skills

Digital transformation experience

Public sector knowledge

Stakeholder engagement

Technical orientation

Communication skills

Analytical skills

Problem-solving skills

Job description

The Client Engagement & Delivery Lead (Tech Transformation) will drive the design and delivery of initiatives that help governments modernize public services and accelerate digital transformation. Reporting to the Senior Director for Client Engagement and Delivery, the role spans strategy and execution. The Lead will work closely with country teams to identify government needs and shape opportunities for engagement, help governments design enabling policies and processes for technology adoption (including reforming procurement, budgeting, financing, and vendor management), and strengthen country teams’ delivery capacity.The Lead will work with Product Management and developers in the R&D Innovation Lab to:Translate user and policy needs into technical requirements, backlogs, and implementation plans; co-design pilots and iterate towards production. **Key Responsibilities** Advise on talent and skills development for civil servants, helping build sustainable digital and data capabilities. Translate government needs into product requirements and delivery roadmaps; oversee the journey from discovery to pilot and scaled deployment. **Coordination and Knowledge Sharing** **Essential Skills** 10+ years’ experience delivering complex digital transformation in government; deep understanding of public-sector operating environments. Must have hands-on government experience as implementers or practitioners (not policy-only backgrounds) at senior level. Proven ability to engage senior officials and convert strategy into delivery plans. Highly technical orientation with the ability to engage credibly with product and engineering teams on solution architecture, delivery pipelines, security, privacy, and interoperability. Experience managing complex multi-stakeholder programmes. Excellent communication, analytical, and problem-solving skills. **Desirable Skills** Familiarity with donor-funded or multi-year implementation programmes. # **We don’t just talk, we do. Lead the change with us.**At the Tony Blair Institute for Global Change, we work with political leaders around the world to drive change. We help governments turn bold ideas into reality so they can deliver for their people. We do it by advising on strategy, policy and delivery, unlocking the power of technology across all three. And by sharing what we learn on the ground, so everyone can benefit. We do it to build more open, inclusive and prosperous countries for people everywhere.