Client Care Advisor

Vets4Pets Limited; Stafford; On-site; GBP 60,000 - 80,000; Part time

Job summary

A veterinary practice in Stafford is seeking a Client Care Advisor to deliver exceptional service to clients and their pets. The role includes greeting clients, managing payments, and supporting the clinical team in maintaining a clean and welcoming environment. This is a part-time position with hours on Friday and Saturday, offering various benefits including discounts and in-house development opportunities. Candidates who are enthusiastic about service and pets are encouraged to apply.

Benefits

20% discount at Vet Group and Pets at Home

Access to additional discounts and cash-backs

In-house career development

Pension

Holiday allowance

Qualifications

• Must be friendly and welcoming to clients and pets.
• Knowledge about practice services and additional offerings is vital.
• Attentiveness to client needs is crucial.
• Enthusiasm and drive with a passion for service and pets are required.
• Should handle situations with care, from comfort to joy.
• Creating a welcoming atmosphere with colleagues is essential.

Responsibilities

• Deliver exceptional service to clients and their pets.
• Act as the friendly face for clients and support the clinical team.
• Communicate appointments and process payments.
• Manage future bookings and maintain cleanliness in the practice.

Skills

Friendly and welcoming demeanor

Knowledge of practice services

Attentive to client needs

Enthusiastic and driven

Ability to handle various client situations

Team-oriented to create welcoming atmosphere

Job description

Job Description

We are looking for a Client Care Advisor for our Stafford Practice to deliver exceptional service to clients and their pets. You will act as the friendly face for clients, support the clinical team, communicate appointments, process payments, and maintain a clean environment.

Typical Day

Your focus will be providing outstanding client service and building strong relationships with clients, their pets, and the practice team.

You will greet each client, offer support and guidance, manage payments and future bookings, coordinate routine operations using the online booking system, and maintain cleanliness throughout the practice.

This is a part‑time role: Friday 8:30 am – 5 pm and Saturday 9 am – 2 pm.

Attributes Required

• Friendly, welcoming and calm face for clients and pets.
• Knowledgeable about practice services and additional offerings.
• Attentive to client needs.
• Enthusiastic and driven with a passion for service and pets.
• Ability to handle any situation, from comforting clients to sharing joy.
• Create a welcoming atmosphere together with colleagues.

Benefits

Benefits include a 20% discount at Vet Group, Pets at Home and the Groom Room, access to additional discounts and cash‑backs, in‑house career development, pension, and holiday allowance.

Location

ST16 1BA, Stafford, United Kingdom

We welcome diverse applicants. We encourage people of all backgrounds to apply and value inclusion and diversity. Even if your experience isn’t a perfect match, we want to hear how you can contribute through your values and behaviour.