Client Account Manager (Sports)

Dubizzle Limited; Greater London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading event ticketing platform is looking for a highly motivated Client Account Manager (Sports) to oversee client relationships within the sports sector. Candidates should have a Bachelor’s degree and at least 3 years of experience in account management. This role involves building strong relationships, monitoring ticket sales, and providing training and support to clients. Strong communication skills and an analytical mindset are essential, along with proficiency in relevant tools. Join us to drive business growth and enhance client engagement.

Qualifications

• 3+ years of experience in account management, client services, or sports operations.
• Ability to work under pressure during peak sales periods.
• Proficiency in ticketing systems and CRM tools.

Responsibilities

• Gain in-depth knowledge of the webook.com platform and product portfolio.
• Build and maintain event and ticket inventory within the platform.
• Create training programmes and documentation for clients.
• Assist with business growth and monitor ticket sales.
• Coordinate problem resolution working closely with IT and engineering teams.

Skills

Client management

Strong communication

Relationship-building

Data-driven decision-making

Analytical mindset

Education

Bachelor’s degree in Business, Marketing, Sports Management

Tools

Ticketing systems

CRM tools

Microsoft Office

Job description

Do you want to love what you do at work? Make a real impact? Help shape experiences that transform how people connect, celebrate, and engage with events?

Are you excited to work with a team that challenges the status quo, breaks away from the ordinary, and builds what's next?

If yes, you're in the right place.

webook.comis one of the leading event ticketing and experience platforms, known for its innovation, agility, and ability to scale. We've powered some of the largest events in the region, with over2 billion SAR in ticket sales and now we're expanding globally.

Role Overview

We are seeking a highly motivated Client Account Manager (Sports) to oversee client relationships within the sports sector. The role requires a strong understanding of the webook.com platform, excellent client management skills, and the ability to support business growth while ensuring smooth day-to-day operations for sports partners.

Key Responsibilities:

• Gain in-depth knowledge of the webook.com platform and product portfolio to provide business analysis and support to clients.
• Build and maintain event and ticket inventory within the webook.com platform.
• Create training programmes and documentation for clients.
• Develop strong relationships with clients to support, learn and understand their specific needs, and provide excellent support and training services.
• Assist with business growth, monitor ticket sales across all channels, and identify opportunities to increase ticket sales and improve operational efficiency.
• Provide clients with support, ensure effective communication, and coordinate problem resolution working closely with IT, engineering, and other teams.
• Oversee the processes for season ticket renewals and match-day on-sales, ensuring accuracy of information across all sales channels and being present for on-sales as required.

Qualifications:

• Bachelor’s degree in Business, Marketing, Sports Management, or related field.
• 3+ years of experience in account management, client services, or sports operations.
• Strong communication and relationship-building skills.
• Ability to work under pressure during peak sales periods.
• Analytical mindset with experience in data-driven decision-making.
• Proficiency in ticketing systems, CRM tools, and Microsoft Office.