Claims & Partnerships Onboarding Lead (12-Month FTC)

Cover-More Group; Uxbridge; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

An international travel insurance provider is seeking a Claims Onboarding Specialist for a 12-month fixed-term contract. You will play a critical role in onboarding new partners within our Claims partnerships, ensuring excellent customer outcomes. This position demands strong experience in claims management and a customer-centric approach. With a hybrid work model and a commitment to professional development, this role is a great opportunity to grow your career while contributing to meaningful customer journeys.

Benefits

Competitive health insurance

Flexible work arrangements

Comprehensive parental leave

Complimentary travel insurance

Qualifications

• Strong experience managing claims and/or complaints for personal or commercial customers.
• Experience working with TPA service relationships, managing performance issues.
• Sourcing and vendor management skills.

Responsibilities

• Ensure partners are onboarded smoothly within Claims partnerships.
• Make decisions to ensure successful delivery of new partners.
• Review policy wordings and TPA agreements for compliance.

Skills

Claims management

Continuous improvement mindset

Customer-focused operations

Vendor and relationship management

Job description

An international travel insurance provider is seeking a Claims Onboarding Specialist for a 12-month fixed-term contract. You will play a critical role in onboarding new partners within our Claims partnerships, ensuring excellent customer outcomes. This position demands strong experience in claims management and a customer-centric approach. With a hybrid work model and a commitment to professional development, this role is a great opportunity to grow your career while contributing to meaningful customer journeys.