Claims Operations & Transformation Graduate

Hastingsdirectsmartmiles; Leicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading digital insurance provider is offering a Graduate Programme based in Leicester aimed at nurturing future leaders. Over two years, graduates will rotate through Claims and Counter Fraud departments while gaining hands-on experience. Key traits sought are curiosity and teamwork, with strong communication skills preferred. Successful candidates will receive comprehensive training and a competitive salary with added benefits, ensuring they contribute meaningfully to the company's dynamic and innovative culture.

Benefits

Competitive salary

Flexible benefits package

Leadership and business acumen coaching

Qualifications

• Hungry for knowledge and innovative mindset.
• Works well in a team setting.
• Excellent communication and organizational skills.

Responsibilities

• Gain experience across Claims and Counter Fraud departments.
• Participate in rotations for comprehensive learning.
• Develop strong foundations in customer support and problem-solving.

Skills

Curiosity

Team player

Communication

Organizational ability

Job description

**Graduate Programme****Location: Leicester****Welcome to Hastings Direct – From our Group HR Director Pam Angel**We’re a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.We provide insurance for over4million customers, but we know there’s even bigger opportunity out there. The factyou’renow reading this job advert meanswe’vetempted you to find out more about #lifeatHD – we really hope you like what you see, andyou’lljoin us to share in the success of the exciting chapter that lies ahead**Programme overview:**This two-year programme is designed to attract our future Hastings leaders. On the programme, you will gain diverse experience across our Claims and Counter Fraud departments. There will also be opportunities to work with our commercial and operational teams, playing a key role in our change and transformation initiatives designed to help us become a market-leading digital insurer with best-in-class claims management.Over the course of the programme you’ll rotate through several different placements, gaining practical experience in refining processes and driving change that benefits customers and the business. You’ll also be exposed to work within a complex supplier matrix. In each placement, you will gain a broad and comprehensive understanding of how your role contributes to the wider business and its strategy.Possible rotations include:* Commercial & Strategy**2026 Claims Operations & Transformation -** be a mandatory rotation in Customer Operations, allowing you to gain valuable insight into how we support our customers when they need to claim against their policy. The experience In Customer Operations, you will develop a strong foundation in empathy, problem-solving, and communication, which are vital skills for any future leader. This experience will provide you with a comprehensive perspective on the customer journey, ensuring you appreciate the impact of every decision on our customers from the very beginning of your career.Your leaders will work with you to understand which of these teams would best complement your development and career goals. You will always have an active voice in shaping your own progression and career path. Throughout your placements, you’ll be supported by your team and programme leaders, who will offer you leadership development and business acumen coaching. You’ll also participate in formal training designed to increase your understanding of the company, industry, and regulatory requirements. **Requirements:** - Hungry for knowledge, curious and innovative- Works well with others as a team player- Excellent communicator with strong organisational ability- Experience in a customer-service role is desirable but not essentialAs an organisation, we embrace the use of AI as a powerful tool to support our data‑driven ambitions and enhance the way we work. The use of AI tools to help prepare your CV and cover letter is permitted. However, during the assessment process, it is a requirement that all work be completed independently, without AI assistance. This ensures that we can fairly evaluate each applicant’s own traits, knowledge, skills, and abilities. It’s all about getting to know you.- 9th– 22ndFeb 2026 -If successful, you’ll then need to complete a role suitability practical test or video interview. You’ll receive a new web link for this.When you join Hastings Direct, you’ll be making a real contribution to our success. You deserve to share in that success, so alongside a competitive and flexible salary, we offer a benefits package that recognises and rewards your part in our growth. and check out the **what we offer** tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision – to be the best and biggest digital insurance provider in the market.It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.