Claims Handler CH2

Keoghs Northern Ireland LLP; Liverpool; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading law firm in Liverpool is seeking a Claims Handler to manage a caseload of motor claims. The role offers a hybrid working pattern, with responsibilities including mentoring and client communication. You must have ULR RTA handling experience and strong customer service skills. Benefits include 25 days holiday, health care plan, and employee pension contributions.

Benefits

25 days holiday per year

Health Care Cash Plan

Death in Service after 1 year

Pension Contribution: 5% Employee / 3% Employer

Cycle to Work Scheme

Access to Online Discount Sites

Qualifications

• ULR RTA handling experience of pre-litigated matters is essential.
• Full claim cycle experience from initial quantum assessment to settlement.
• Desirable: Knowledge of litigation claims handling.

Responsibilities

• Manage a caseload of pre-litigated motor claims up to £25k.
• Identify suitable cases for early litigation.
• Mentor, train, and act as a referral point for other team members.

Skills

ULR RTA handling experience

Customer service experience

Negotiation skills

Communication skills

Organisational skills

Ability to mentor

Tools

Microsoft Word

Excel

Email

Job description

Overview

Keoghs, Liverpool, United Kingdom

Join to apply for the Claims Handler CH2 role at Keoghs.

Location: Liverpool. Working pattern: Hybrid (1 day in the office, 4 days from home). Primary location for this role is Liverpool.

Responsibilities

• To effectively and efficiently manage a caseload of pre-litigated motor claims up to £25k, including high value/complex matters from inception to settlement.
• Identify cases suitable for early litigation with high prospects of success and low risk.
• Support delivery of consistently high levels of service and productivity.
• Work closely with colleagues within the firm to deliver high levels of service.
• Input accurate data and ensure data maintenance.
• Interact and communicate with clients.
• Mentoring, training and acting as the technical referral point for other team members.

Experience, Skills and Qualifications

• ULR RTA handling experience of pre-litigated matters is essential; litigation knowledge desirable.
• Full claim cycle experience from initial quantum assessment, liability investigation and settlement negotiation.
• Experience of using Microsoft Word, Excel and email.
• Customer service experience with excellent attention to detail.
• Negotiation, communication and organisational skills.
• Ability to mentor and support new starters.
• Desirable: Litigation claims handling; knowledge of Loss of Use / Loss of Standing Charge; mentoring junior team members.

Benefits

• 25 days holiday per year, increasing with service level (option to buy & sell 3 days).
• Simply Health Care Cash Plan.
• WeCare – 24/7 online GP, mental health support and virtual wellbeing resources.
• Death In Service – after 1 year of service.
• Pension Contribution: 5% Employee / 3% Employer.
• Cycle to Work Scheme, Tech Scheme, Season Ticket Loan, Gym Flex.
• Access to Online Discount Sites, Discounted Gourmet Society Membership, Discounted Merlin Attractions tickets, and local discounts.
• *After probation period.

Seniority level

• Executive

Employment type

• Full-time

Job function

• Finance and Sales

Industries

• Law Practice

Note: Referrals may increase your chances of interviewing at Keoghs. Get notified about new Claims Handler jobs in Liverpool, England, United Kingdom.