Claims Handler - Automotive

HR GO Driving; Gillingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading claims management firm located in Gillingham is seeking an experienced Claims Handler to oversee customer interactions throughout the repair process. The ideal candidate will have strong organisational skills and prior experience in a similar role. This position requires driving due to the industrial location. Competitive compensation and ongoing training are offered.

Qualifications

• Previous experience in a similar role is essential.
• Autoflow experience advantageous but not essential.
• Experience working as front of House Claims Handler is essential.

Responsibilities

• Liaising with insurers and customers, overseeing the repair process.
• Updating customers during the full repair process.
• Loading job details onto management system.

Skills

Strong organisational skills

Flexible work attitude

Problem solving

Job description

Overview

At the heart of our business is a deep-rooted understanding of the motor industry, which enables us to deliver a trusted and reliable service. We are committed to excellence, supported by ongoing training and development programs that empower our team to stay ahead in a fast-evolving sector.

Our expertise, combined with cutting-edge technology, ensures our customers receive outstanding value for money and complete peace of mind throughout their claims journey.

Due to restructuring and expansion, we are growing our Claims team and seeking an experienced Claims Handler to join our amazing team.

Responsibilities

• Liaising with insurers and customers, by telephone, email and in person, overseeing the smooth running of the repair process from start to finish.
• Ensure all job cards are completed correctly.
• To liaise with the Bodyshop workshop controller and the Bodyshop Manager in respect of any quality issue.
• To liaise with Parts Manager in the control of ordering and delivery of parts required.
• Ensure customer updates are carried out in a regular and professional manner at all times both to the client and the work provider.
• To complete general administration duties as and when required
• To maximise customer awareness of all available Bodyshop and Retailer Services
• To ensure a high level of customer care and satisfaction at all times
• To maintain excellent standards of administration

Key responsibilities and skills required

• Be responsible for updating our customers during the full repair process of their vehicle, by liaising directly with internal staff including but not limited to the Workshop Manager, Front of House Manager and Operations Manager.
• Liaising with insurers and customers, by telephone, email and in person, overseeing the smooth running of the repair process from start to finish.
• To load job details onto our management system (full training will be provided)
• To complete general administration duties as and when required
• To maximise customer awareness of all available Bodyshop and Retailer Services
• To the highest level of customer care and satisfaction at all times.
• To maintain excellent standards of administration
• Previous Autoflow experience advantageous but not essential.
• Previous experience in this role or similar is essential

You will demonstrate

• Strong organisational skills.
• Flexible work attitude.
• Problem solving within the role.
• Handle all vehicles with due care and attention ensuring that customer care/satisfaction is maintained at all times.
• Awareness of and adhere to all the housekeeping and health and safety regulations.

You will ideally have

• Experience working as front of House Claims Handler is essential.

Location

Location - Due to this Industrial location, you will need to be a driver for this postion as there is no public transport.

Apply

For more details, please speak to Michelle Ings, HRGO Recruitment East London & Essex office based in Rainham, Essex.

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