Claims Handler

Reynolds Porter Chamberlain LLP; Bristol; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading law firm in the United Kingdom is looking for a Claims Handler to join its Bristol office. The role involves managing a caseload of pre-litigated claims, negotiating settlements, and ensuring compliance with both internal and insurer standards. Ideal candidates will have strong experience in claims handling, superb negotiation skills, and a proactive approach to client service. The firm values diversity and offers flexible working arrangements to support its employees.

Qualifications

• Strong grounding in claims with technical knowledge and experience.
• Ability to build internal relationships and understand expertise across the firm.
• Proactive approach to respond timely to clients' needs and deadlines.

Responsibilities

• Manage a caseload of insurance claims during the pre-litigated phase.
• Negotiate settlements of claims within delegated authority.
• Ensure compliance with internal SLA's and KPI's of the Claims Handling team.

Skills

Claims handling experience

Negotiation skills

Client relationship management

Commercial awareness

Job description

The Claims Handling Department provides an outsourced managed claimsservice for leading professional indemnity insurers. The team adjustsclaims made against professionals on behalf of leading insurers,acting under delegated authority levels for pre-litigated matters fromfirst notification of loss to resolution. Our Claims HandlingDepartment provides significant value to the wider RPC law firmthrough the provision of referrals and is an important aspect of thefirm's insurance business and future strategy.

The team is based in RPC's Bristol office at Bridgewater House. Thisrole will be based in Bristol, and travel to the London office, may berequired from time to time.

The role

We have an opportunity for a Claims Handler to join a growing teamthat handles claims made against professionals on an outsourced basis.Working with the Head of Claims and other team members, you will beresponsible for a technical and efficient delivery of service. You canexpect to run a caseload where you will review and investigate cover,assist insured professionals, respond to claims and report to Insurerswhere necessary, including identifying, investigating, and reportingpotential issues.

In addition, you can expect to:

• Assist Insureds to respond appropriately to complaints and claims,investigating externally where appropriate and considering at anearly stage the merits and value of claims.
• Negotiate settlement of claims within the delegated authority.Working efficiently, commercially, and equitably in line withdelegated authority.
• Understand the internal SLA's and KPI's of the team and ensureadherence to these standards.
• Understand Insurer requirements and comply with Insurer SLA's and KPI's.
• Responsible for the proactive management of a caseload to avoidunnecessary litigation and ensure effective resolution.
• Responsible for maintaining and ensuring the completeness,accuracy, quality, and integrity of data on the electronic casemanagement system for your caseload.
• Supporting monthly and ad hoc reporting to Insurer clients.
• Ensure a consistent approach to client claims and implementingInsurers' reserving policies, so that claims are dealt with fairlyand costs are properly controlled, supported by the use of the mostappropriate approved external suppliers.
• Identify trends and escalating risk information to the Head ofClaims and Insurers where appropriate, to help manage theprofitability of the work portfolio.
• Take ownership for self-development and keep up to date withchanges in the profession, ensuring you are able to provide marketleading solutions.
• Ensure that quality assurance standards are achieved, andprocedures followed to agreed standards.

Knowledge, skills and experience

• You will have a strong grounding in claims including technicalknowledge and experience.
• Ability to build internal relationships and understand theexpertise across the firm so to help deliver an excellent client service.
• Having a commercial, committed and proactive approach, includingresponding in a timely manner to meet clients' needs and deadlines.
• Able to interact with clients, intermediaries and suppliers tobuild effective, collaborative working relationships based on trust.
• Committed to being part of a supportive, inclusive andcollaborative firm culture.

Diversity, equity, inclusion and belonging

We are problem solvers. Whether in front of clients or behind thescenes. To solve problems creatively for clients, we need diversecollaborative thinking; drawing on different experiences, backgroundsand perspectives. That means that everyone who either applies to, orworks for, the firm is treated equitably. Webelieve in removingbarriers to equal access not least because our people define us anddefine what we do. If you need support and adjustments to do your bestwork, whether that's during the recruitment process or throughout yourtime at RPC, we're here to help.

Flexible working that supports your commitments outside of work is animportant part of our culture and, where possible, we will supportthis across all roles. Please get in touch with our recruitment teamif you have any questions about our hybrid working approach orflexible working policy.