Claims Assessor

Liverpool Victoria; Exeter; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Liverpool Victoria is seeking a Claims Assessor to join our dynamic team in Exeter. This full-time role involves assessing Life and Disability claims and ensuring compliance with regulatory standards. We value candidates who can respond empathetically under pressure and communicate effectively. Competitive salary and flexible working opportunities are offered, along with a comprehensive benefits package including generous holiday entitlement and pension contributions.

Benefits

26 days' holiday

Annual bonus scheme

Flexible benefits

Competitive pension scheme

Group Life Assurance

Employee Assistance Programme

Qualifications

• Experience in Life & Disability Income Protection claims.
• Ability to work under pressure and manage workloads effectively.
• Strong communication skills for interacting with customers and colleagues.

Responsibilities

• Assess Life and Disability claims according to departmental procedures.
• Ensure claims decisions are justifiable and compliant with regulations.
• Communicate with internal and external customers effectively.

Skills

Empathy

Attention to detail

Communication

Numerical ability

Job description

Join to apply for the Claims Assessor role at LV=

Join to apply for the Claims Assessor role at LV=

Are you looking for a challenging, yet rewarding new opportunity?

We’re recruiting for a Protection Claims Assessor to join our dynamic team, to assess our Life and Disability claims, complying with controls which ensure claims are paid to legitimate claimants under LV=’s Protection products.

This is a permanent position, which will offer flexible home working /hybrid working once fully trained and competent in the role.

Some visits to Exeter may be necessary for key events and training (all expenses will be met).

You’ll be part of a wider team and have all the support you need, so whether you’re on the doorstep of the office or a bit further away, let’s talk about what an opportunity here could look like for you.

About You

We’re looking for someone with Life & Disability Income Protection claims experience who is empathetic, due to the nature of calls you will be handling, a real people person! You’ll need to be able to work under pressure and have a keen eye for detail. You will need to be good with numbers and a great communicator.

We want to encourage fast learners and people who feel they can really make a difference to apply for this role, as you definitely get out what you put in here at LV=!

Key Responsibilities

• You’ll assess Life and Disability claims in accordance with specified departmental procedures, determining the level of benefit to be paid.
• Ensuring that all claims decisions can be explained and justified, in order to prove that fair and consistent standards are being applied.
• Complying with regulatory and statutory standards and controls, both auditory and departmental, whilst maintaining up to date medial knowledge sufficient to enable the underwriting of claims.
• Corresponding and communicating with both internal and external customers and service providers.

This role is a Band B in the LV= Structure.

At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers. We’ll reward your hard work with an attractive, competitive salary and benefits package, which includes:

• 26 days' holiday – increasing after two years of service to 28 days
• The opportunity to buy or sell up to five days of holiday
• An annual bonus scheme based on company and personal performance
• Flexible benefits, including a cycle to work scheme, personal accident insurance, critical illness cover, private medical insurance, and dental insurance
• Competitive pension scheme - LV= Life and Pensions will double-match the amount you pay, up to 14% (subject to National Minimum Wage requirements)
• Group Life Assurance of four times your basic pay to your dependents (you’ll have the option to increase this to 8 x cover)
• Group Income Protection, if you enrol into the pension scheme and reach 5 years of service
• Employee Assistance Programme (EAP) service for support when you need it
• Virtual GP service
• Shared parental leave
• Up to 20% discount on our life products for you and your immediate family.

Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.

About Us

We’re proud of our inclusive culture at LV= and, as an equal-opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of any protected status or characteristics they may have. Talk to us about flexible working as part of your application; if it’s right for you, our members and customers, and our business, then we’ll do everything we can to make it happen.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

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