Claims Adjuster

Tokio Marine Kiln group; City of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance provider is seeking a Claims Adjuster to support the Marine & Aviation team in managing claims and delivering exceptional client service. The ideal candidate will have experience handling Marine and Aviation claims, strong communication skills, and knowledge of the London market. This role emphasizes teamwork and client relationship management, aiming for fair outcomes aligned with company values.

Benefits

Flexible working arrangements

Inclusion network groups

CSR and charitable activities

Qualifications

• Ideally experience handling claims in the Lloyd’s market.
• Good working knowledge of ECF.
• Comfortable with client relationship management.

Responsibilities

• Deliver first-class service to all customers.
• Manage claims arising from the designated portfolio.
• Liaise with Underwriters on claims issues.

Skills

Experience in handling Marine, Aviation, Fine Art and Specie claims

Strong communication skills

Team player

Knowledge of the London market

Ability to work with internal and external stakeholders

Job description

We have the opportunity for a Claims Adjuster to join our Claims department here at Tokio Marine Kiln. Reporting into the Head of Marine & Aviation, you will support the Marine & Aviation team in further developing the company’s market leading Marine and Aviation claims offering, in order to contribute to the attraction and retention of profitable business.

This role includes responsibility for:

Delivery, through personal ownership and via the team, of a first-class service to all customers

Management of claims arising from the designated portfolio (to include those beyond personal authority) – this may be achieved by personal ownership or by working with a more experienced colleague

Ownership of nominated client relationships to ensure delivery of Claims services to support and develop business objectives

Liaison with Underwriters to assist in ensuring that they are fully briefed on claims issues at an individual level

Ensuring fair customer outcomes & commerciality when decision making in line with the TMK values

To have a clear understanding of the company's risk appetites in terms of delegated authority, conduct and financial crime

Champion the company values and work in accordance with the organisational behaviours

To be aware of and comply with the relevant rules and regulations in relation to financial crime & conduct

The successful candidate will ideally have experience handling Marine, Aviation, Fine Art and Specie claims in the Lloyd’s market and will have a good working knowledge of ECF. It is essential that you are comfortable working with internal and external stakeholders and have knowledge of the London market. We are looking for a strong communicator who is a team player that is keen to learn and progress.

The successful candidate will be welcomed into the TMK family to help us further our purpose of enabling our clients to fulfil their ambitions whilst benefiting society and our people. We are committed to ensuring a safe, open, inclusive and empowering environment in which all of our people can thrive. All employees have the opportunity to join one or a number of inclusion network groups or take part in CSR and charitable activities. TMK is signed up to the Disability Confident Employer Scheme and we also accommodate flexible working, subject to the TMK flexible working policy.

As an underwriting firm with over 140 years’ experience of protecting clients from changing risks we put our confidence in the ability and talent of our people. We aim to be a ‘Good Company’ and this means being a great and inclusive company to do business with and being a great place to work. Our culture is founded on our core values of empowerment, inclusion, excellence, integrity, teamwork and innovation. We seek to recruit the best talent by endeavouring to reach diverse talent pools, offering dynamic working arrangements and investing in development.

To make your experience as comfortable as possible, please let us know if you require any reasonable adjustments or additional assistance during your application process. At Tokio Marine Kiln we are here to support you, please be reassured that we will do all that we can to ensure that your specific needs are met. Please reach out to [e-mail] in confidence, to discuss any specific assistance or requirements that you have.

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