Civil Enforcement Officer - Richmond

APCOA PARKING UK; Twickenham; On-site; GBP 33,000; Full time

Job summary

A parking management company in Twickenham is offering a full-time position for a Civil Enforcement Officer. The role includes patrolling streets and advising the public on parking regulations, with a focus on providing exceptional customer service. Candidates should enjoy outdoor work and have strong communication skills. Full training and excellent career progression opportunities are available. This position offers up to 28 days of holiday, a workplace pension, and more.

Benefits

Up to 28 days holiday per annum

Workplace Pension

Free Uniform

Access to Learning & Development

Employee Discount Scheme

Qualifications

• Enjoy working outdoors and interacting with the public.
• Ability to maintain a positive community impact.
• Strong attention to detail when documenting violations.

Responsibilities

• Patrol streets and council car parks to enforce parking restrictions.
• Issue parking tickets and maintain detailed records of violations.
• Provide assistance and information to members of the public.

Skills

Excellent customer service skills

Communication skills

Job description

Civil Enforcement Officer - Richmond - Full time; 42.5 hours per week - £32,266 per annum

The Role

Do you enjoy working outdoors? Have great communication skills? Do you have excellent customer service skills and enjoy being on the go? If the answer is "YES" then keep reading as we have new openings for someone who:

• Wants to have a positive impact on their local area
• Has excellent Customer Service skills and enjoys working with the public
• Has an interest in joining a reliable team, playing a key role in the local community

So, what can you expect as a Civil Enforcement Officer?

You’ll be helping members of the public, patrolling streets and council car parks, advising and upholding parking restrictions. Yes, you’ll be issuing parking tickets, but you won’t have targets as this job is about creating a positive impact on the local community.

• You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
• You will keep a detailed log of the violations and debrief incidents that occur during your shift.
• You will provide a high level of all‑round customer service, providing the public with useful information and advice.
• You will need excellent customer care skills, being able to speak to people in a friendly but effective way is a very important part of the role.

Full training will be provided for the right candidate along with excellent career progression. Many of our current managers started out with us as Civil Enforcement Officers themselves, so this could be a great place to start your career. We believe that working for APCOA is great. We are always thinking of creative ways to give more to our employees.

Here is a sample of some of the current benefits on offer to you:

• Up to 28 days holiday per annum (includes BH)
• Workplace Pension
• Free Uniform
• Access to Learning & Development
• Employee Discount Scheme
• Working 5 days of 7 as per rota

Shift Patterns:

07:30am – 17:00

09:30am – 19:00

13:30pm – 23:00

So, if you're the sort of person who enjoys being on the go, this role could be ideal for you. APPLY NOW and a recruitment colleague will be in touch shortly…

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business. With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential.