Civil Enforcement Officer/Radio Controller

Marston Holdings Limited; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading service provider in the UK is seeking a Civil Enforcement Officer/Radio Controller. This role involves supporting enforcement teams and ensuring effective communication while carrying out on-street duties. Candidates should be self-motivated with excellent communication skills and a love for working outdoors. The position offers flexible shifts, comprehensive training, and several employee benefits, fostering a balanced work-life. If you meet these criteria, consider applying to this rewarding position.

Benefits

Flexible shifts

Full training and development

Health & wellbeing support

Gym discounts

Retail, travel and leisure perks

Pension benefits

Qualifications

• Must be a fully trained CEO as enforcement duties may be required.
• Ability to communicate with customers in demanding circumstances.
• A love of working outdoors.

Responsibilities

• Provide support to CEOs and ensure communication is enabled.
• Maintain contact with enforcement teams and respond to client requests.
• Help train new staff within the team.

Skills

Excellent communication skills

Self‑motivated

Customer focused

Ability to work shifts

IT literate

Job description

Civil Enforcement Officer/Radio Controller

Here at NSL, part of Marston Holdings Ltd., we are not just the “parking people”; we are so much more than that. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live.

We have an exciting opportunity for a Civil Enforcement Officer/Radio Controller to join our team. This is a full-time, permanent position offering a dual role, combining office-based radio control duties and on-street enforcement work.

Overall purpose of post

To provide CEOs with support, enable communication between the team and to ensure that enforcement activity is effectively co‑ordinated, welfare of all team members monitored, events and movement of team members are recorded.

Monitor and action requests for enforcement received via phone or email.

What you will be doing

• Must be a fully trained CEO as enforcement duties may be required.
• Maintain contact with enforcement teams.
• Ensure communication is enabled between on‑street CEOs and Supervisors.
• Maintain emails and respond to client with vehicle relocation details and enforcement request outcomes.
• Be flexible – carry out any other duties as and when required by the management.
• Help train new staff within the team.
• Maintain an accurate log of client requests.
• Answer the radio.
• Ensure the radio KPIs are kept up to date.
• Deal with and respond to Code Reds and Code Yellows.
• Deal with enquiries from members of the public and client.

What we are looking for

• Excellent communication skills
• Self‑motivated
• Customer focused – ability to communicate with customers, often in difficult and demanding circumstances
• A love of working outdoors
• Ability to work shifts
• Ability to work on own initiative
• IT literate

What’s in it for you

• Flexible shifts for better work–life balance
• Full training, development and uniform
• Competitive leave and family‑friendly benefits
• Health & wellbeing support plus gym discounts
• Retail, travel and leisure perks
• Green travel schemes
• Pension and death in service benefit
• Recognition for your hard work

Sound like you? Apply online today or head to the link below for more details.

About Us

Marston Holdings (including our NSL brand) delivers leading technology‑enabled services to support communities, government and private sector partners. Our Transportation team helps keep streets safe, accessible, and welcoming — you’ll recognise us as the friendly faces out and about in your local area.

If this sounds like the job for you, please apply.

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.