Chief Operating Officer - COO

InFynd; Gateshead; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading data intelligence firm in the United Kingdom is seeking a seasoned professional to oversee data operations and manage global teams. You will implement strategies aligned with the company's vision and ensure compliance with GDPR/ISO standards. The ideal candidate will have 15–20 years of experience in data operations with a proven ability to lead large teams, optimize processes, and drive performance excellence. This role promises a significant impact on the organization's growth trajectory.

Qualifications

• 15–20 years of experience in Data Operations, Market Research, SaaS, or Analytics industries.
• Proven track record in scaling and leading 100+ member global teams.
• Strong exposure to GDPR / ISO27001 compliance and operational governance.

Responsibilities

• Oversee UK Data Solutions, Global Data Solutions, and Internal Operations.
• Develop and implement operational strategies aligned with the company’s vision.
• Collaborate with the leadership team to translate strategy into actionable goals.

Skills

Leadership

Stakeholder management

Problem-solving

Data privacy knowledge

Process management

Job description

Coimbatore South, India | Posted on 12/01/2025

ProminentContact India Private Limited was incorporated in August 2020 with just fouremployees. We have envisioned creating a B2B database solution forbusiness accelerators, offering customized data solutions in niche ICP, andnamed it “InFynd.” InFynd serves as a one-stop solution for data intelligence.We have since expanded our operations to Coimbatore and Gateshead, UK. Today,we proudly uphold our Vision, Mission, and Core Values as we continue to grow and innovate.

Job Description

• Oversee UK Data Solutions, Global Data Solutions, Market Research, HROperations, Finance, and Internal Operations.
• Develop and implement operational strategies aligned with the company’s visionand long-term growth objectives.
• Collaborate with the leadership team to translate strategy into actionable goals forperformance and scaling.
• Ensure delivery quality, GDPR/ISO 27001 compliance, and operationalefficiency across all functions.
• Build, scale, and lead 100+ member global teams across Data Engineering,Development, Market Research, and Support.
• Define and monitor KRAs & KPIs for each function, driving continuousimprovement and accountability.
• Partner with the Product Head & CTO to implement tech-enabled delivery,automation, and innovation initiatives.
• Optimize workflows, processes, and systems to achieve scalability, cost efficiency,and performance excellence.
• Drive budgeting, forecasting, and resource allocation in collaboration with theFinance team.
• Lead and mentor department heads, ensuring alignment with organizational goalsand values.
• Foster a high-performance culture, focusing on employee retention, engagement,and succession planning.
• Proactively identify operational risks, ensure governance, and implementmitigation strategies.
• Champion process automation, dashboards, and delivery governance to ensureconsistent client satisfaction.
  

Requirements

• 15–20 years of experience in Data Operations, Market Research, SaaS, orAnalytics industries.
• Proven track record in scaling and leading 100+ member global teams.
• Strong exposure to GDPR / ISO27001 compliance and operational governance.
• Deep knowledge of data privacy, compliance, and delivery frameworks.
• Excellent leadership, people management, and process managementcapabilities.
• Demonstrated success in scaling operations across geographies.
• Strong stakeholder management, client-facing, and escalation-handling skills.
• Prior experience in managing offshore delivery teams for international clients.
• Exposure to automation, ETL, cloud-based data systems, and operationaldashboards (advantage).
• Ability to align HR, Finance, and internal operations with global businessgoals.
• Exceptional problem-solving, analytical, and decision-making skills.