Channel Partnership Manager, Independent Contractors Manchester, UK

Block, Inc.; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company in Manchester seeks a Channel Partnership Manager to oversee relationships with Independent Contractors across the UK. This remote role involves onboarding, training, and supporting contractors to ensure they successfully onboard sellers into the ecosystem. Candidates should possess a Bachelor's degree and at least 2 years of relevant experience. Excellent communication and organisational skills are essential. The company offers benefits like medical insurance and flexible time off.

Benefits

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Qualifications

• Minimum of 2 years experience in partnerships, channel management, or related roles.
• Experience managing Independent Contractors or external partners.

Responsibilities

• Lead the onboarding process for Independent Contractors.
• Deliver training, resources, and support to contractors.
• Serve as the main contact for contractor inquiries.
• Monitor seller acquisition performance of contractors.

Skills

Excellent communication skills

Strong organisational abilities

Problem-solving skills

Ability to work independently

Education

Bachelor's degree

Tools

Salesforce

Job description

Remote Manchester, UK

The Role

The Channel Partnership Manager, Independent Contractors will be the primary support and relationship owner for Square's network of Independent Contractors across the UK. This role is entirely focused on ensuring these contractors are successfully onboarded, well‑equipped to bring new sellers to Square, and supported with all operational and administrative needs. You will manage the contractor onboarding process, provide ongoing enablement, and act as the first point of contact for all contractor queries—covering topics such as onboarding, program processes, invoicing, residuals, and seller acquisition support. This role reports to the Head of Channel Sales, working remotely within the UK.

You Will

• Lead the full onboarding process for new Independent Contractors, ensuring they understand Square's products, program structure, and compliance requirements
• Deliver training, resources, and best practices that set contractors up for success from day one
• Maintain clear, accessible documentation tailored for contractor use
• Serve as the primary day‑to‑day contact for all contractor questions and needs
• Manage and resolve contractor queries related to invoicing, residual payments, seller onboarding, program rules, and general support
• Build strong, trust‑based relationships with contractors through proactive communication and consistent follow‑through
• Work closely with contractors to help them identify, engage, and onboard new sellers into the Square ecosystem
• Provide coaching, guidance, and insights to improve contractor effectiveness and confidence in the field
• Monitor seller acquisition performance and ensure contractors have the tools necessary to meet their targets
• Maintain accurate tracking of all Independent Contractor activity and performance metrics
• Identify operational issues or process friction experienced by contractors and propose improvements
• Ensure contractors adhere to program policies, contract terms, and regulatory requirements

You Have

• Bachelor's degree and a minimum of 2 years of related experience (or an advanced degree without experience; or equivalent work experience) in partnerships, channel management, account management, sales support, or similar roles
• Experience supporting or managing Independent Contractors, affiliates, resellers, or external partners
• Excellent communication skills, with the ability to deliver clear guidance and support
• Strong organisational, problem‑solving, and follow‑through abilities
• Comfortable working collaboratively across Sales, Operations, Finance, and Legal
• Ability to work independently in a fast‑paced, remote‑friendly environment
• Preferred: Background in fintech, payments, SaaS, or related technology sectors; experience with contractor networks, affiliate programmes, or field sales structures; familiarity with CRM tools (e.g., Salesforce); ability to create training resources or partner‑facing documentation

Equal Opportunity Employer

Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Use of AI in Our Hiring Process

We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.

Benefits

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.

Company Overview

Block, Inc. builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self‑custody wallet built for Bitcoin. Proto is a suite of Bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.

Additional Information

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