Change of Occupancy Coordinator - 12 month FTC

SmartestEnergy; Worthing; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading energy company in Worthing is seeking a Change of Occupancy Coordinator for a 12-month FTC. You will ensure accurate billing and process customer accounts through to resolution. Ideal candidates will have strong analytical and problem-solving skills and experience in an office setting. This hybrid role allows for flexible working, balancing office and home environments.

Benefits

Flexible working

Commitment to diversity and inclusion

Qualifications

• Experience in an office environment.
• Ability to handle normal and complex billing issues.

Responsibilities

• Validate and generate accurate statements.
• Ensure timely billing of customer accounts.
• Process accounts through to resolution.

Skills

Analytical skills

Problem-solving skills

Ability to learn new processes quickly

Job description

Change of Occupancy Coordinator - 12 month FTC

Do you have administration experience in an office environment?

Join us in the Change of Tenancy team and start your journey in a collaborative environment where you can grow your skills with us!

How will I spend my time in this role?

• Generation of accurate and correct statements by validating and working within Industry processes;
• Ensure the timely billing of customer accounts;
• End to end processing of an account through to successful resolution;
• Logically understanding the reasons for failures and identifying solutions;
• Handle issues distributed by the Business by working exceptions;
• Utilize a variety of systems to provide information and help to deliver a one-stop resolution to queries;
• Ability to resolve normal and more complex billing issues;
• Helping other areas of the business on an ad hoc basis and as requested by your Line Manager.

What skills/experience do I need to be successful?

• Analytical and problem-solving skills and ability to learn new processes quickly;

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.
• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitise, decarbonise, and localise the future of energy? Apply now.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.

Please use the button below to start our application process.

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