Change Delivery Lead, Customer Care & Transformation

ASOS; Watford; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

A leading online fashion retailer is seeking a Change Manager to lead their Change Delivery team. This role involves overseeing change initiatives in customer care, ensuring readiness of operations, and supporting strategic goals. The ideal candidate will have experience in change management methodologies, especially within contact centers, and will be instrumental in fostering a culture of continuous improvement within the organization.

Benefits

Employee discount

25 days annual leave

Performance related bonus

Private medical care scheme

Qualifications

• Experience or training in change management methodologies like Prosci.
• Contact Centre Experience specifically within operational readiness or change teams.
• Experience of implementing change methodologies.

Responsibilities

• Lead the Change Delivery team to support strategic goals in customer care.
• Oversee change roadmap and governance structure for the Customer Care portfolio.
• Support the ideation and mobilization of delivery plans.

Skills

Change management methodologies

Contact Centre Experience

Ability to influence

Ability to work under ambiguity

Job description

A leading online fashion retailer is seeking a Change Manager to lead their Change Delivery team. This role involves overseeing change initiatives in customer care, ensuring readiness of operations, and supporting strategic goals. The ideal candidate will have experience in change management methodologies, especially within contact centers, and will be instrumental in fostering a culture of continuous improvement within the organization.