Central VDA

The Vella Group; Skelmersdale; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading accident repair organization seeks a motivated Central VDA to conduct vehicle damage assessments remotely. This home-based role involves creating accurate assessments and supporting branches. Applicants should have experience in vehicle damage assessment and proficiency in Audatex and E-Scribe. The position offers flexibility and professional development opportunities in a supportive team environment.

Benefits

Flexible home-based working

Ongoing professional development

Supportive team environment

Qualifications

• Experienced VDA or strong understanding of vehicle damage assessment processes.
• Solid knowledge of Audatex and E‑Scribe systems.
• Excellent communication skills with internal teams and external partners.
• Ability to work independently in a home-based role.
• Adaptable and proactive with efficient workload management.

Responsibilities

• Creating precise and compliant assessments using customer data.
• Requesting information to ensure assessment accuracy.
• Conducting assessment reviews for branches.
• Liaising with Engineers to meet assessments SLAs.
• Providing support across the business.
• Maintaining up-to-date insurer contract knowledge.
• Recording notes in the management system.
• Identifying opportunities for process improvements.
• Representing the company professionally.

Skills

Vehicle damage assessment

Communication skills

Audatex

E-Scribe

Organizational skills

Tools

Audatex

E-Scribe

Job description

Job Title: Central VDA / Vehicle Damage Assessor
Location: Home-Based (with very occasional travel as required)
Employment Type: Full-Time

About Us

The Vella Group is one of the UK’s leading accident repair organisations, known for our commitment to quality, innovation, and customer care. We operate a growing network of accident repair centres and are proud to offer modern working practices, investment in technology, and clear opportunities for career development.

We are now looking for a professional and motivated Central VDA to join our dedicated Centralised Vehicle Damage Assessment Team.

About the Role

As a member of our Central VDA Team, you will carry out all standard Vehicle Damage Assessor duties, producing accurate assessments using images and information provided by customers, insurers, or our branch network. You will also support branches remotely and occasionally in person, and assist with wider business tasks as required.

This is a home-based role, however travel to branches may be requested with reasonable notice on the odd occasion..

Key Responsibilities

• Creating precise and compliant assessments using supplied images, customer information and insurer requirements.
• Requesting additional information or imagery where needed to ensure assessment accuracy.
• Conducting end‑of‑repair assessment reviews for designated branches, ensuring correct methodology, charge‑out, justification, and quality of presentation.
• Liaising with Engineers to ensure inspection/authority SLAs are achieved for all assessments submitted.
• Providing proactive support to colleagues and departments across the business.
• Demonstrating strong working knowledge of Audatex and E‑Scribe.
• Maintaining an up‑to‑date understanding of all insurer contracts.
• Managing your workload effectively with strong organisational and time‑management skills.
• Recording accurate notes, communications, and actions in the company management system.
• Working confidently both independently and as part of a wider team.
• Adhering to company procedures and demonstrating flexibility to support business needs.
• Identifying opportunities for process improvements.
• Attending training and development sessions as required.
• Representing The Vella Group professionally at all times.

What We’re Looking For

• Experienced VDA or strong understanding of vehicle damage assessment processes.
• Solid knowledge of Audatex and E‑Scribe systems.
• Excellent communication skills with both internal teams and external partners.
• Ability to work independently in a home-based role.
• Adaptable, proactive, and able to manage workload efficiently.

What We Offer

• Home-based working with flexibility (role is subject to future review).
• Opportunity to work for an industry-leading, growing accident repair provider.
• Supportive team environment and ongoing professional development.
• Chance to be part of a forward-thinking company with modern systems and processes.

How to Apply

If you're a motivated VDA looking for a new challenge within a supportive and innovative organisation, we’d love to hear from you.
Apply today and join The Vella Group.