Caseworker - Madoc -Full-time

Hastings; Hastings; On-site; GBP 43,000 - 52,000; Full time

Job summary

A local government division in Hastings is seeking a Full-time Caseworker to assist individuals in financial need with employment and stability. Responsibilities include conducting assessments, issuing assistance, and providing referrals to community resources. Candidates should have a relevant degree or diploma, customer service skills, and knowledge of related legislation. The role offers a salary of $58,278.77 to $68,569.72 per annum and follows the Collective Agreement. Closing date is December 29, 2025.

Qualifications

• Strong knowledge of Ontario Works Act and related legislation.
• Ability to calculate and analyze eligibility for assistance.
• Two years of experience in a Social Services environment.

Responsibilities

• Conduct client interviews and assessments.
• Issue financial and employment assistance.
• Provide referrals to community resources.

Skills

Customer service skills

Conflict resolution skills

Effective communication

Analytical skills

Organizational skills

Initiative

Education

University Degree in a relevant field

College Diploma in Social Service Work

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Social Assistance Management System (SAMS)

Job description

The County of Hastings is currently accepting applications for Full-time Caseworker at the County Administration building and at the Madoc Sub-Office location. The Primary function is to assist individuals in temporary financial need to find sustainable employment and achieve self-reliance through the provision of effective and integrated employment, stability supports and financial assistance services with a case management approach that focuses on life stabilization efforts. Manage all aspects of an Ontario Works caseload through the consistent interpretation, application and delivery of the Ontario Works Act, legislation and directives.

DUTIES:

• Conduct initial and subsequent client interviews/assessments to determine and monitor ongoing eligibility for employment and financial assistance in accordance with legislative and regulatory authority, policy directives and local business practices.
• Negotiate and provide a broad range of employment assistance activities and stability supports to re-connect participants to employment and towards increased independence based on individual circumstances and employment needs.
• Issue financial and employment assistance in support of participation in Ontario Works through the provincial software (SAMS).
• Provide a formal notice and review process for participants to address issues related to their eligibility.
• Make determinations pertaining to the refusal, reduction or cancellation of assistance.
• Complete assigned data clean-up and required work around procedures and touch the file initiatives.
• Contribute in team activities and committees to develop strategies to meet prescribed employment assistance outcomes, optimize customer service and design best practices.
• Participate in educational and training opportunities and attend regular staff meetings to maintain and strengthen current working knowledge of legislation, regulations, policies, local business processes and community resources to ensure ongoing effective case management.
• Fulfil data collection, reporting and audit requirements including accurate data entry in SAMS and thorough documentation to support eligibility decisions.
• Assess client needs and provide direct referrals to other income security funded programs i.e. ODSP, CPP.
• Provide information to clients and make appropriate community resource referrals as they relate to budgeting, housing retention, food security and community safety and well-being.
• Perform duties in the event of a peacetime emergency as set forth in the County of Hastings Emergency Response Plan.
• Other duties as may be required from time to time.

MINIMUM QUALIFICATIONS:

• University Degree (preferred); or College Diploma in Social Service Work with related practical experience.
• Two years’ work experience in a Social Services Environment.
• Strong working knowledge of the Ontario Works Act and a comprehensive knowledge of related acts and legislation specifically the Ontario Disability Support Program (ODSP) and the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).
• Ability to calculate and analyze eligibility for financial and employment assistance.
• Strong customer service and conflict resolution skills.
• Ability to take initiative and work independently as well as within a team setting.
• Capacity to work well under pressure and remain flexible in a dynamic environment.
• Effective communication and interviewing skills with the ability to interact with staff, clients, outside agencies and the general public.
• Ability to apply discretion and good judgement when dealing with highly confidential and sensitive issues and situations including identifying and responding to service barriers.
• Ability to organize and prioritize work to meet Ministry requirements and ongoing project initiatives and deadlines.
• Must possess an extensive awareness of other government funded income security programs and of the local labour market including community training and educational opportunities.
• Strong computer skills with knowledge of Microsoft Outlook, Word and Excel.
• Thorough working knowledge of the Social Assistance Management System (SAMS) is preferred.
• Must obtain and maintain a satisfactory Criminal Record Check (CPIC).
• Must possess a current valid Driver’s License and have reliable transportation.

OTHER CONSIDERATIONS/ENHANCED QUALIFICATIONS

• A diploma or degree in an alternate discipline may be considered equivalent

HOURS OF WORK: As per Article 19 of the Collective Agreement

RATE OF PAY: $58,278.77 - $68,569.72 per annum

Closing Date: Monday, December 29, 2025, by 4pm

In accordance with the Municipal Freedom of Information and Protection of Privacy Act, personal information collected will be used only for the purposes of this employment opportunity. We thank all candidates who apply, but advise that only those persons selected for an interview will be contacted. The County of Hastings is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Please contact us if you require this posting in an alternate format. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Information

Department

Community & Human Services

Category

Full Time

Job Status

Open

Region

Status message

Sorry… This form is closed to new submissions.

Status message

Sorry… This form is closed to new submissions.