Caseworker (Housing, Benefits, Debt) x2

Citizens Advice BANES; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community support organization in the United Kingdom is seeking a passionate Caseworker to provide vital support to clients facing challenges with debt, housing, benefits, and employment. The successful candidate will assess client situations, offer actionable advice, and advocate on their behalf. This role emphasizes empathy, analytical skills, and a commitment to social justice, providing a unique opportunity to make a positive impact in the community.

Qualifications

• Passionate about social justice and making a difference.
• Ability to listen empathetically and provide tailored advice.
• Experience in delivering specialist advice on debt, housing, and benefits.

Responsibilities

• Support clients dealing with debt and housing issues.
• Provide actionable advice and advocate for clients.
• Deliver specialist debt advice and help clients budget.

Skills

Empathy

Analytical skills

Negotiation skills

Knowledge of debt and housing issues

Communication skills

Job description

With the cost of living at an all-time high, individuals and families are facing increasing challenges. Citizens Advice is seeing record demand for our services, and now more than ever, we need dedicated individuals to help make a positive impact.

As a Caseworker, you’ll directly support clients dealing with complex issues Primarily with debt, housing, benefits, and employment. You will assess their situations, provide clear, actionable advice, and advocate on their behalf with local authorities and service providers. You’ll deliver specialist debt advice, helping clients to understand the options available to them, helping them budget and maximise their income, as well as negotiating with creditors.

This role offers the opportunity to help people navigate difficult circumstances by offering practical solutions and emotional support. Your ability to listen empathetically, analyse issues, and provide tailored advice will be key to empowering clients to overcome their challenges.

We’re looking for someone with a ‘can-do’ attitude who is passionate about social justice and keen to make a real difference in people's lives.

By joining Citizens Advice, you’ll become part of a team that values integrity, collaboration, and inclusion. You’ll work alongside experienced professionals in a supportive environment that encourages growth and development. If you’re ready to take on a vital role that will positively impact your community, we’d love to hear from you.