Case Manager - Residential Mortgages

Enra Group; Watford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A financial services company in Watford is seeking a Trainee Underwriter who will engage with stakeholders, manage documentation, and ensure mortgage conditions are met. The successful candidate will possess strong organisational and communication skills, alongside a good understanding of the underwriting process. Relevant experience in secured lending and an administrative role is beneficial. This role offers a collaborative environment and opportunities for development.

Qualifications

• Experience in the secured lending sector.
• Good understanding of the underwriting process.
• Previous experience managing a caseload.
• Experience in an administrative role.

Responsibilities

• Engage with stakeholders to progress cases.
• Monitor expiration of documents.
• Update management information systems.
• Ensure mortgage conditions are satisfied.
• Manage post-offer caseload.
• Process completion documentation.
• Provide completion forecasts.
• Create and manage digital application files.

Skills

Organisational skills

Verbal communication skills

Written communication skills

Attention to detail

Time management

Microsoft Office proficiency

Ability to perform under pressure

Education

GCSE English & Maths

Job description

Key Accountabilities

• Engage with relevant stakeholders both internally and externally in order to obtain information to progress cases to completion
• Monitor and manage upcoming expiration of documents and offers
• Update all relevant systems to maintain management information
• Ensure that all mortgage conditions are satisfied prior to cases completing
• Work closely with the underwriting team to effectively manage the post offer caseload
• Process incoming completion documentation either via post, email etc
• Provide daily/weekly/monthly completion forecasts to line manager
• Gain a full understanding or the underwriting process (underwriting cross skill to provide cover when required)
• Create a digital application file and ensure all necessary documentation is collected, scanned, and stored correctly
• Instructing Solicitors to act on behalf of West One in the transaction
• Carrying out a QA check for other underwriters.
• As experience increases, the trainee underwriter’s cases will need to be QA checked by another member of the team
• A point of contact for incoming calls to the team’s main group telephone number. ·
• Return any original documents to clients

Skills & Competencies

• Pass internal competency tests post induction
• Strong organisational skills · Good verbal & written communication skills
• Excellent attention to detail · Time management
• Competent user of Microsoft office software
• Positive attitude to develop and expand knowledge
• Ability to perform under pressure and meet deadlines

Knowledge & Qualifications

• Experience within the secured lending sector
• A good understanding of the underwriting process
• Previous experience of managing a caseload in a fast-paced environment
• Industry relevant qualifications are beneficial but not a requirement
• Experience within an administrative role
• GCSE English & Maths

Personal Attributes

• Excellent communication skills
• Resilient and flexible
• Team Player
• Approachable and self- motivated