Case Manager - Personal Injury Claims (12-Month FTC)

ZIGUP plc; Cardiff; On-site; GBP 24,000; Full time

Job summary

A reputable mobility solutions firm in Cardiff seeks a passionate Case Manager to provide exceptional customer care. With a focus on personal injury claims, you'll manage diverse cases while supporting clients through the claims process. The role offers a competitive salary of £24,000 plus bonus potential, and extensive benefits including annual leave, pension contributions, and a range of wellness and financial perks. Ideal candidates have strong communication skills and experience in customer service environments.

Benefits

24 days annual leave

Pension contributions

Discounted gym memberships

Employee referral scheme

Financial wellbeing app

Qualifications

• Experience in customer service, especially in contact centres or retail/hospitality settings.
• Strong time management and organisational skills in a task-based environment.
• Proficient in communication via all contact methods.

Responsibilities

• Manage a diverse range of client cases and ensure high-quality service.
• Work closely with clients to gather information and provide guidance.
• Oversee the entire claims process, prioritizing client care.

Skills

Customer service

Time management

Organisational skills

Written communication

Verbal communication

Job description

A reputable mobility solutions firm in Cardiff seeks a passionate Case Manager to provide exceptional customer care. With a focus on personal injury claims, you'll manage diverse cases while supporting clients through the claims process. The role offers a competitive salary of £24,000 plus bonus potential, and extensive benefits including annual leave, pension contributions, and a range of wellness and financial perks. Ideal candidates have strong communication skills and experience in customer service environments.