Care Home Customer Relations Manager – Aylesbury (Bed Sales)

Westgate Healthcare; Aylesbury; On-site; GBP 35,000 - 38,000; Full time

Job summary

A healthcare organization in Aylesbury seeks a Customer Relations Manager to lead engagement efforts for two care homes. This role involves managing enquiries, building relationships with stakeholders, and driving occupancy through proactive marketing. Ideal candidates will have proven experience in customer relations or sales, excellent communication skills, and the ability to deliver outstanding service.

Benefits

Financial wellness access

Employee discount schemes

Internal recognition schemes

Support for additional qualifications

Comprehensive training and development

Qualifications

• Proven experience in customer relations/sales, ideally within care or hospitality sectors.
• Understanding of fee sources and structures in the care sector is a plus.
• Clean driving licence and access to a vehicle for business use.

Responsibilities

• Manage the enquiry process from start to finish, ensuring follow-ups are effective.
• Build strong relationships with local stakeholders including hospitals and charities.
• Drive occupancy growth through proactive marketing and community engagement.

Skills

Excellent customer service

Sales skills

Communication

Organizational skills

Job description

A healthcare organization in Aylesbury seeks a Customer Relations Manager to lead engagement efforts for two care homes. This role involves managing enquiries, building relationships with stakeholders, and driving occupancy through proactive marketing. Ideal candidates will have proven experience in customer relations or sales, excellent communication skills, and the ability to deliver outstanding service.