Care Home Concierge: Warm Welcome & Resident Support

Avery Healthcare Group; Fenton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a warm and enthusiastic Concierge for their Hanford Court Care Home. The role involves welcoming visitors, answering calls, and providing high-quality service to residents. Ideal candidates will have excellent communication skills, the ability to multitask, and a background in customer service. Join a supportive team dedicated to making a positive impact in residents' lives, enriching the care home experience for everyone involved.

Qualifications

• Must live the values of caring, supportive, honest, respectful, and accountable.
• Previous experience in a customer service position is preferable.

Responsibilities

• Create a positive first impression for visitors.
• Greet and direct visitors.
• Monitor the Bistro area for refreshments and cleanliness.
• Handle resident requests and queries efficiently.
• Complete administrative duties as required.

Skills

Effective written and verbal communication skills

Ability to handle multiple priorities

Good organisational skills

Customer service experience

Job description

A leading healthcare provider in the UK is seeking a warm and enthusiastic Concierge for their Hanford Court Care Home. The role involves welcoming visitors, answering calls, and providing high-quality service to residents. Ideal candidates will have excellent communication skills, the ability to multitask, and a background in customer service. Join a supportive team dedicated to making a positive impact in residents' lives, enriching the care home experience for everyone involved.