Care Coordinator – Weekend On-Call (Enhanced Rate)

Homesupportmatters; Beccles; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community-focused care organization in Beccles is seeking a dedicated Care Coordinator to manage care staff and maintain high-quality service delivery. The successful candidate will coordinate rotas, support customer communications, and ensure continuity of care. You should have a minimum of 1-year customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment. This full-time role operates Monday through Friday with additional on-call responsibilities every other weekend.

Qualifications

• Minimum of 1 year customer service experience required.
• Experience in the care sector is essential.
• Desirable: Experience managing people or working in a regulated care setting.

Responsibilities

• Coordinate rotas and allocate care/support staff.
• Be the central contact for customers, families, and professionals.
• Support new referrals, care planning, and customer communications.
• Maintain accurate records and use electronic monitoring systems.
• Line manage care/support workers and support with queries.
• Monitor service delivery and resolve issues.
• Take part in the weekend on-call rota.

Skills

Strong communication and telephone skills

Good IT and administrative abilities

Customer service experience

Ability to prioritise and multitask

Job description

A community-focused care organization in Beccles is seeking a dedicated Care Coordinator to manage care staff and maintain high-quality service delivery. The successful candidate will coordinate rotas, support customer communications, and ensure continuity of care. You should have a minimum of 1-year customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment. This full-time role operates Monday through Friday with additional on-call responsibilities every other weekend.