Care Coordinator - Royal Wootton Bassett

Merit Healthcare Ltd; Royal Wootton Bassett; On-site; GBP 25,000 - 35,000; Full time

Job summary

A growing home care provider in the UK is looking for a dedicated Care Coordinator to oversee care teams and ensure high-quality service delivery. The role requires knowledge of CQC standards, electronic rostering experience, and a commitment to improving the lives of vulnerable individuals. This position offers benefits such as a mobile phone and a referral bonus, alongside ongoing professional development opportunities.

Benefits

Company issued mobile phone

£350 Refer a Friend Bonus

Ongoing support and Professional Development

Opportunity for Level 5 Care Management Training

Qualifications

• 100% committed to helping improve the quality of life of vulnerable people.
• Flexible to cover on-call to meet the needs of the business (essential).
• Knowledge of CQC standards and CQC Compliance (essential).
• Experience with Rostering care calls on an electronic system.
• Full Driving Licence and access to a vehicle (essential).

Responsibilities

• Roster and template care calls using an electronic system.
• Oversee the care team and ensure staff development.
• Create, manage, and monitor customer care plans.
• Ensure compliance with CQC regulations and best practices.
• Work with the Recruitment Team to maintain staffing levels.
• Provide emergency support and cover care calls as needed.
• Build relationships with care staff and service users.
• Participate in the paid on-call rota.

Skills

Commitment to improving lives

Flexibility for on-call duty

Knowledge of CQC standards

Experience in Care Coordinating

Full Driving Licence

NVQ Level 3 in Health & Social Care

Education

NVQ Level 3 in Health & Social Care

Tools

Electronic rostering systems

Job description

We are an expanding leading home care provider in the South West and currently recruiting for a Care Coordinator to maintain and develop our home care services.

Our Care team is friendly, and we love what we do. We are passionate about the high-quality support we provide and offer.

Core Duties & Responsibilities:

• Roster and Template Care Calls: Primary role is to roster and template care calls using an electronic system.
• Direct Management and Supervision: Oversee the care team, ensuring staff development through supervisions, appraisals, and training to assist them in delivering a high-quality service. Spot-check carers in the community, identifying good practice and reporting training concerns.
• Care Planning and Assessment: Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users’ needs and aspirations. Also, complete care assessments and writing up Care Plans.
• Compliance and Quality Control: Ensure that care assessments, care, and risk planning meet best practice and customer aspirations. Work to achieve the best care standards possible and comply with CQC regulations.
• Staffing: Work with the Recruitment Team to ensure sufficient current and future staffing levels.
• Emergency Support: Provide care services to service users in an emergency, arrange emergency cover when required, and cover all/any calls reasonably where required.
• Communication: Ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner.
• Relationship Management: Build relationships with care staff and service users, and assist in preparing for inspections by the local authority and CQC.
• On-Call Duty: Participate in the paid on-call rota.
• Additional Support: Assist the registered manager and care coordinator with any duties that may be required.

Offer for the Combined Care Coordinator:

• Additional Benefits: Company issued mobile phone
• £350 Refer a Friend Bonus*
• Ongoing support and Professional Development
• Opportunity to work in an expanding leading home care provider
• Opportunity for Level 5 Care Management Training

We are looking for a Care Coordinator to join us who is:

• Committed: 100% committed to helping improve the quality of life of vulnerable people.
• Flexible: Flexibility to cover on-call to meet the needs of the business (essential).
• Knowledgeable: Knowledge of CQC standards and CQC Compliance (essential).
• Experienced: Experience with Rostering care calls on an electronic system and in Care Coordinating or 2 years working within Health & Social Care (preferred).
• Mobile: Full Driving Licence and access to a vehicle (essential).
• Qualified: NVQ Level 3 in Health & Social Care (Essential).

If you have the skills and experience listed above and are interested in working for an organisation that can really make a difference to people’s lives, then this could be your next role!