Care Coordinator

County Healthcare Group Ltd; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare service provider in the UK is seeking a Rota Manager to oversee scheduling and care delivery. The ideal candidate will ensure effective communication with Care Professionals, manage annual leave requests, and support training initiatives. This role offers opportunities for career growth and recognition through

Benefits

Career Growth: Leadership opportunities

Access to top experts and innovative systems

Monthly recognition through 'Extraordinary Care Awards'

Responsibilities

• Schedule weekly care visits promptly to ensure continuity for clients and Care Professionals.
• Deploy new Care Professionals to clients within two weeks of hire.
• Create and manage monthly rotas in advance to minimize agency use.
• Communicate rota changes by Thursday of the prior week.
• Manage guaranteed hours contracts to prevent unnecessary top‑up payments.
• Oversee annual leave requests to maintain service continuity.
• Maintain close contact with Care Professionals through calls and meetings.
• Schedule refresher training to meet CQC and contractual requirements.
• Collaborate with Recruitment to advertise vacancies and source candidates.
• Escalate care delivery concerns to the Business Manager.
• Monitor ECM to track visit timings and durations.
• Accurately code cancelled hours for invoicing compliance.
• Report Care Professional absences for absence management.
• Provide thorough handovers for the Out of Hours team.
• Ensure shift reconciliation for accurate payroll processing.

Job description

Job Description

Rota Management

• Schedule weekly care visits promptly to ensure continuity for clients and Care Professionals.
• Deploy new Care Professionals to clients within two weeks of hire.
• Create and manage monthly rotas in advance to minimize agency use and provide clear communication.
• Ensure rota changes are communicated by Thursday of the prior week.
• Manage guaranteed hours contracts to prevent unnecessary top‑up payments.
• Oversee annual leave requests to maintain service continuity.

Recruitment & Engagement

• Maintain close contact with Care Professionals through calls and regular meetings.
• Schedule refresher training to meet CQC and contractual requirements.
• Collaborate with Recruitment to advertise vacancies and source candidates to support branch growth.

Reporting

• Escalate care delivery concerns to the Business Manager and Clinical Care Manager.
• Monitor ECM to track visit timings and durations, addressing any issues.
• Accurately code cancelled hours and maintain digital records for invoicing compliance.
• Report Care Professional absences for absence management.
• Provide thorough handovers for the Out of Hours team.
• Ensure shift reconciliation for accurate payroll processing.

What We Offer

• Career Growth: Leadership opportunities with a trusted sector leader.
• Support: Access to top experts and innovative systems.
• Recognition: "Extraordinary Care Awards"—monthly recognition of outstanding contributions by our care professionals and branch teams, culminating in prestigious regional and national award ceremonies. Over 300 individuals are honoured each month.