Care Coordinator

Homesupportmatters; Beccles; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local care organization is seeking a highly organized Care Coordinator for their Beccles branch. The role involves coordinating care staff and ensuring continuity of care for clients. Candidates should have excellent communication skills, a minimum of 1 year of customer service experience, and a background in the care sector is preferred. This full-time position includes responsibilities such as managing rotas, maintaining records, and being the contact point for clients and professionals. The role offers the opportunity to make a meaningful impact in the community.

Qualifications

• 1+ year of customer service experience.
• Experience in the care sector preferred.
• Ability to stay calm under pressure.

Responsibilities

• Coordinate rotas and allocate care/support staff.
• Be the central contact for customers, families, and professionals.
• Support new referrals and care planning.

Skills

Strong communication and telephone skills

Good IT and administrative abilities

Customer service experience

Experience in the care sector

Ability to prioritise and multitask

Job description

Care Coordinator – Beccles Branch

Full-time | Monday–Friday

Home Support Matters is looking for a highly organised and people-focused Care Coordinator to join our Beccles team. This role is perfect for someone who enjoys problem solving, thrives in a fast-paced environment, and wants to make a real difference in people’s lives.

What You’ll Do

• Coordinate rotas and allocate care/support staff to ensure continuity of care
• Be the central contact for customers, families, and professionals
• Support new referrals, care planning and customer communications
• Maintain accurate records and use electronic monitoring systems
• Line manage care/support workers and support with queries
• Monitor service delivery, resolve issues and elevate where needed
• Take part in the weekend on-call rota (8 hours every 2 weeks either a Sat or Sun, no field deployment, managed from home. Paid in addition to salary at enhanced rate)

What We’re Looking For:

• Strong communication and telephone skills
• Good IT and administrative abilities
• Customer service experience (1 year+)
• Experience in the care sector
• Ability to prioritise, multitask and stay calm under pressure

Desirable: Experience managing people or working in a regulated care setting.