Car Park Operations & Customer Care Agent

APCOA PARKING UK; Hounslow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading parking management company is looking for a full-time Operational Support Agent in Hounslow, UK. The role involves ensuring customer satisfaction, performing basic maintenance on equipment, and complying with health and safety regulations. An ideal candidate will have strong customer service skills, a valid UK driving license, and the flexibility to work across multiple areas of Heathrow Airport. Join a passionate team that values individual contributions and opportunities for advancement.

Benefits

Opportunities for progression

Recognition and rewards for employees

Qualifications

• Ability to work under pressure and demonstrate reliability.
• Must have a UK driving license.
• Knowledge of Heathrow Airport and local area is advantageous.

Responsibilities

• Perform basic maintenance of payment machines and barriers.
• Ensure compliance with site KPIs during patrols.
• Handle customer payments at the reception desk.
• Maintain a high level of customer care.
• Comply with Transport Regulations and Health & Safety Law.

Skills

Customer service skills

Communication skills

Team player

Flexibility

Job description

A leading parking management company is looking for a full-time Operational Support Agent in Hounslow, UK. The role involves ensuring customer satisfaction, performing basic maintenance on equipment, and complying with health and safety regulations. An ideal candidate will have strong customer service skills, a valid UK driving license, and the flexibility to work across multiple areas of Heathrow Airport. Join a passionate team that values individual contributions and opportunities for advancement.