Campus IT Helpdesk Technician – Fast, Friendly Support

Educators Wales; Hengoed; On-site; GBP 26,000 - 29,000; Full time

Job summary

A regional educational organization in Hengoed seeks a Customer Service Desk Technician to provide first-line technical support and exceptional customer service. The ideal candidate will facilitate prompt resolution of IT issues and ensure responsive support for effective teaching and administrative operations. The role encompasses a commitment to safeguarding and promoting the welfare of learners within the college environment.

Qualifications

• Provide first-line technical support and customer service to college staff and learners.
• Ensure prompt resolution of routine IT issues.
• Manage escalation of complex problems effectively.

Responsibilities

• Serve as the primary point of contact for digital services.
• Deliver responsive support for teaching and administrative operations.

Job description

A regional educational organization in Hengoed seeks a Customer Service Desk Technician to provide first-line technical support and exceptional customer service. The ideal candidate will facilitate prompt resolution of IT issues and ensure responsive support for effective teaching and administrative operations. The role encompasses a commitment to safeguarding and promoting the welfare of learners within the college environment.