Call Centre Sales Manager

Miele Co Ltd; Abingdon; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading global brand is looking for an experienced Call Centre Manager to lead and inspire their sales team in Abingdon, England. The successful candidate will have a proven track record in call centre management and sales, coupled with excellent communication skills. You will be responsible for developing effective sales strategies to optimize performance and ensure exceptional customer satisfaction. This role offers a competitive salary of up to £60,000 along with a benefits package.

Benefits

Competitive salary

Career development opportunities

Benefits package

Qualifications

• Substantial experience in call centre management and sales.
• Strong ability to motivate and coach teams.
• Expertise in developing sales strategies to boost performance.

Responsibilities

• Lead and motivate the sales team to exceed targets and KPIs.
• Develop sales strategies to improve call centre performance.
• Monitor metrics for continuous process improvement.

Skills

Leadership

Call centre management

Sales strategy development

Communication skills

Data-informed decision making

Job description

Miele GB isa transformational workplace where your impact starts from day one. As part of a global organisation, our team members are passionate about our brand and committed to delivering excellence in everything they do. At Miele, we have set the bar high with our "Immer Besser" (Forever Better) brand promise, challenging ourselves ......

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Key Responsibilities

• Sonne, coach, and motivate a sales team to achieve and exceed sales targets and KPIsVARCHAR
• Develop and implement sales strategies tailored to improve call centre performance.
• Monitor and analyse call centre metrics for continuous process improvement.
• Ensure customer satisfaction is prioritised through exceptional service delivery.
• Work closely with cross-functional teams including marketing and product teams to align on sales campaigns.
• Prepare and present regular performance reports to senior leadership.
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Who We Are Looking For

We are seeking an enthusiastic leader with substantial experience in call centre management and sales. The ideal candidate should possess excellent communication skills, a strategic mindset, and be driven by data-informed decision making. A track record of inspiring teams bezüglichen ...

You will be a voice of influence to drive change and enhancements within the Direct to Consumer journey, both online and offline. Your role will involve ensuring consistency and maintaining exceptional standards of execution in all consumer interactions. You will be responsible for optimising processes und procedures to elevate customer experience, boost sales, and improve margins.

As a key team member, you will facilitate post-implementation review processes for all initiatives, analysiere findings, and recommend business improvements to achieve superiorлс outcomes. Your expertise will be pivotal in enabling while meeting service level targets.

Additionally, you will play a critical role in the effective planning and management of consumer demand and seasonality through strategic workforce management.

The team operates on a five‑day rota, covering 08:00–20:00 Monday to Friday and 09:00–16:00 on Saturdays. As a result, occasional Saturday working will be required, with a weekday provided as a scheduled day off.

What to expect from us

In addition to a strong commitment to your personal development and growth, we can offer you a salary of up to £60,000 plus a competitive benefits package.

With Miele youikis can truly develop yourself, pursue your own career path, stay with us for the long term and help us reach higher levels ofOW customer delight. We want you to feelQUESTION you can join a team where we will help you reach your potential, own your career path, be respected and perform at your best.

Alongside your existing.ra skills and experience, we’re looking for engaged team players who will collaborate, innovate and use their passion to drive an exceptional customer experience at every touchpoint.

Please apply by sharing your CV and let us know ‘why Miele?’ and ‘why me?’ in the covering letter section.