Café Manager - Lead a Fast-Paced Store Café Team

Morrisons; Bishop Auckland; On-site; GBP 28,000 - 36,000; Full time

Job summary

A leading UK supermarket is seeking a Café Manager to oversee café operations and enhance customer satisfaction. You will be responsible for leading a team, responding to customer feedback, and ensuring the highest service standards. The ideal candidate has experience in retail or hospitality, excellent communication skills, and the ability to build relationships. This role offers a competitive total rewards package, including employee discounts and healthcare benefits.

Benefits

15% Morrisons discount

10% discount for friends/family

25 days holiday plus statutory holidays

Private healthcare plan

Annual bonus scheme

Company pension contributions

Life assurance

Enhanced family leave schemes

Qualifications

• Experience managing a team in a fast-paced environment.
• Great communicator who shares knowledge and best practices.
• Ability to build and maintain relationships with stakeholders.
• Adaptable to change and able to effectively challenge.

Responsibilities

• Listen and respond to customer feedback.
• Ensure market-leading availability across the store.
• Manage all people routines effectively.
• Deliver training for department capabilities.
• Identify and develop talent within the department.

Skills

Team management

Communication

Customer service

Relationship building

Job description

A leading UK supermarket is seeking a Café Manager to oversee café operations and enhance customer satisfaction. You will be responsible for leading a team, responding to customer feedback, and ensuring the highest service standards. The ideal candidate has experience in retail or hospitality, excellent communication skills, and the ability to build relationships. This role offers a competitive total rewards package, including employee discounts and healthcare benefits.