Business Systems Manager

GES; Birmingham; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global organization is seeking a Business Systems Manager to drive IT innovation across EMEA. In this role, you'll collaborate with business leaders to provide scalable technical solutions and lead system implementations. The ideal candidate has over 10 years in business systems, strong leadership skills, and a background in technical solutions. This position is based in Birmingham, United Kingdom.

Qualifications

• 10+ years in Business Systems or Technical Solutions roles.
• 5+ years in technical leadership or software delivery management.
• Proven success managing proprietary and custom-built systems.

Responsibilities

• Shape the Systems Landscape by developing improvement plans.
• Partner with stakeholders to translate needs into technical solutions.
• Deliver best-in-class solutions aligning business value.

Skills

System administration

Technical leadership

Stakeholder engagement

Problem-solving

API integrations

Education

Bachelor’s degree in Computer Science

Tools

Azure DevOps

Power BI

Jira

Job description

About the Role

Business Systems Manager – Drive IT Innovation Across EMEA at GES

Are you a hands-on Business Systems Manager ready to deliver the future of IT solutions across a dynamic global organisation? Join the EMEA IT Applications team at Global Experience Specialists (GES) and play a leading role in driving the transformation of our business systems landscape. You’ll work closely with business leaders to identify, define, and deliver smart, scalable, and high-impact technical solutions – all while supporting some of the most exciting live experiences across the region. This role is ideal for a hands-on technical leader with a strong background in systems, technical solution delivery, and continuous improvement — someone who thrives in a high-tempo, business-critical environment.

Key Responsibilities

• Shape the Systems Landscape: Develop a deep understanding of our business systems and define technical improvement plans that meet current and future business needs.
• Partner for Change: Work closely with business stakeholders to translate their needs into technical solutions that enhance productivity, scalability, and automation.
• Deliver Best-in-Class Solutions: Provide clear guidance on technical capabilities, aligning solutions with business value and simplifying complexity wherever possible.
• Technical Project Leadership: Lead & own system implementations, development, and integrations end-to-end, ensuring strong governance, quality, and business alignment.
• Drive Innovation: Own and evolve a product roadmap that incorporates automation and AI capabilities as key pillars for transformation.
• Lifecycle & Data Strategy: Plan application lifecycle management (ALM), ensuring proactive upgrades, exits, and robust data governance and security across all systems.
• Commercial: Oversee suppliers and partners to ensure delivery meets contractual and operational requirements.
• Proof of Concepts & Research: Lead on PoC initiatives that demonstrate innovation and the art of the possible using emerging technologies
• Documentation: Develop key IT artefacts to enable teams to create, test, deploy & support applications efficiently, including system architecture, processes, and integration.
• Quality & Compliance: Ensure all system developments undergo rigorous QA, regression testing, and align with frameworks such as GDPR, SOX, and ITIL.

What We’re Looking For

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience:
  • 10+ years in Business Systems or Technical Solutions roles.
  • 5+ years in technical leadership or software delivery management.
  • Proven success managing proprietary and custom-built systems.
• Technical Skills:
  • System administration, configuration, and integration experience.
  • API integrations & iPaaS tools (e.g., AIS, Zapier).
  • Familiarity with Azure, AWS, or GCP.
  • Strong SQL/query language capabilities.
  • Experience with BI platforms (e.g., Power BI), and data warehousing.
  • Azure App Services & DevOps automation tools.
• Delivery Tools: Skilled in Azure DevOps, Jira, or Monday.com for backlog and delivery management.
• Soft Skills: Strong leadership, communication, problem-solving, and stakeholder engagement skills.